I’m having an issue with the barcode reader only being able to scan 1 of the 2 scannable barcodes. Both barcodes are the same number, but one is slightly larger. The gun is used for shipping and manifest.
I am using 1 gun on the dock with multi interface connection.
The RED is scanning fine, but the blue is what I also want to scan.
I had such an issue and had to swap out the gun. This was upsetting to the company as they wanted it to not be a hardware issue but the gun was a decade old so it actually did well.
BE SURE to clean the gun lens inside and out. Sometimes I find dust on the inside which degrades its performance.
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