This is a post for all the people that come here looking for help. Sometimes people don't post everything we'd need, and a lot of information keeps on getting reposted (an annoyance to everyone I'm sure.) So, I'm creating this post for people to be sent to so they have a starting place.

1st: Gathering information.
We need as much information as possible. If you don't know what you have try looking up documentation with the manufacturer (IE Apple, Dell, Gateway, Compaq, etc). They will generally have a support page for your model (look on the case for model numbers). It should list, what processor, socket, motherboard (maybe, sometimes just a model number), amount of basic memory it came with and/or the maximum it supports and the standards used.
If your having an issue with memory, make sure that its compatible with your motherboard (check at If your having trouble figuring out what socket your motherboard is or what processor you're using download the CPU-Z utility. It's a great program that can tell you what processor your using, what speed it runs at, what it's core voltage is. It can also tell you what motherboard you're using, and what memory as well. It can be downloaded at Afterwards...

2nd: Determining the problem
Is the screen black when you turn it on? Does it turn on? Do you get any funny messages? What lights flicker? Is the internal speaker beeping? If so how many times? Try and note as much as possible and give as much description as you can.

3rd: Posting for help
Try and make your Title something relevant and descriptive. It will attract attention from people who have a good knowledge of the architecture. If you have a compaq with motherboard problems, IE Compaq [Model Number] Motherboard Issue. Someone who knows compaqs really well can zero in and help you. There are all kinds of quirky errors with different manufacturer's, but I doubt every person with that sort of knowledge has the time to sort through every "motherboard problem" post. After the title, the next step is the actual post which is the most important part. You want to start off with a description of the hardware,

Compaq Model "ABC123"
Pentium 4 Socket F
Motherboard MZ-123
Installed Memory:256 MB DDR PC3200 (2 DIMMS)
Maximum:1 GB PC3200

then post your error like so,

"Hi all, I'm having a problem. When I boot up, the BIOS screen shows I only have 128MB installed. I noticed 3 beeps when I start it up and a funny smell coming from the computer. Any idea what's
going on?"

Correct grammar, punctuation, and a friendly attitude are appreciated. No one here is getting paid to help you with your problem, so appreciate them with reputation if you found them helpful.

4th: Getting help
Generally someone, if not the forum mod themselves will post with their thoughts on what the error could be. They will suggest steps in which to get help, which you should follow closely. Don't forget to thank them.

5th: Replying with results
Reply what happened after you tried what the poster said. Whether it fixed it or it did something else (in which case go to step 2 and reply with a new description).

If your familiar and just looking for utilities, I suggest...

Ultimate Boot CD

Drive Fitness Test
(Scroll down to Drive Fitness Test)

More to come...

For anyone who has had trouble with terms in this guide, I suggest taking a short read and going here
and here

Anyone who has something to add, PM me with the thing you want edited or just reply yourself :)

PS (Sticky appreciated.)

happygeek commented: thanks for putting the asking for support guide together +10

Recommended Answers

All 6 Replies

Much appreciated advice and thanks for recommending CPU-Z - that is a great little program especially for us not so techie literate.

great post and o so true im new to forums and all info on computer build is a must for others to give a helping hand at a possible problem, I will certainly try my best to follow your guidelines. peace Cobra.;)

Problem with a dell insprion 1000 purchased before Tsunami and left in India(stored safely very far (100's of miles from Tsuanmi)).... just recovered it, it worked a few days but now when powered on does nothing... tried changing plugs, disconnecting battery, holding power button on for 30 seconds.... blinks and goes off after 1/2 a second.... want to know what to do... barely used it ... the warranty is expired because didn't have acess to it, forgot it in India... went to help for Tsunami, but don't have the money for it ... perhaps it is the mother board ? What do you think...any suggestions?
Thank u, Sari

my tech specs

Dell " Dimension B110"
installed memory 1GB
OS XP Home edition sp3

Ok the problem is for some reason my computer has 1GB of ram or two sticks of 512 mb of ram that were already installed on the system when i bought it from dell, but latly I had gotten a virus and had to reinstall the OS on the hard drive, but after I did so it only detects 248MB of Ram on my system... I can't figure out why, I've taken out the sticks of ram and put them back in to see if it would possibly do somthing and nothing..., I've even taken one stick out and left the other in just to see what would happen and again nothing, it still saids it only shows that there are 248mb of ram installed in the system. So i'm currently at a total loss. if someone could help I would really apprecate it.



Much appreciated advice and thanks for recommending CPU-Z - that is a great little program especially for us not so techie literate.

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