Member Avatar for shrikantm4u

Hi,

I am using Z611 for past one year. All of a sudden this week printer has started a problem of printing only blank pages. I re-installed the printer with no luck. Any suggestions as what could go wrong?

Thanks.

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  • Latest Post Latest Post by clintwilliams

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Thread summary and focused next steps.

The problem (Lexmark Z611 suddenly printing completely blank pages) has already had the obvious checks: ink levels, driver reinstall, head-cleaning via the Lexmark utility and cable/port checks (points raised by , , and others). Those are valid first moves. The useful next steps are a short, ordered diagnostic that separates “printer hardware” from “PC/driver/software” and then narrows down likely causes.

  1. Print a self-test/configuration page from the printer itself (use the on-printer menu/reports, not Windows).
  2. Watch the printer while attempting to print: carriage movement and cleaning-station sounds indicate the head and mechanics are being driven; complete silence or a stuck carriage points to a hardware/drive problem.
  3. Remove cartridges and inspect: confirm any protective tape/chips were removed, check nozzle faces for dried crust and check the copper/gold contacts for dirt. Clean only the contacts with a lint-free cloth lightly moistened with isopropyl alcohol; let dry before reseating.
  4. If cleaning via software already failed, run a “deep” cleaning sequence: 2–3 clean cycles spaced about 10 minutes apart (allows ink to soften clogs). Use genuine OEM cartridges if possible while doing this.
  5. Isolate the PC: fully uninstall Lexmark software (remove leftover services, reboot, stop and clear the spooler), temporarily disable Norton/security while reinstalling the latest driver as Administrator, or install the printer on a second computer (as @Member#227351 suggested) to confirm whether the fault follows the PC. Also try a different USB cable/port.
  6. If a hardware self-test from the printer prints normally but Windows jobs are blank, it’s a driver/PC issue. If the self-test is blank too, the printhead electronics, carriage flex cable, or controller board is likely at fault.

Notes and cautions: avoid touching nozzle plates with fingers, do not pour solvents into the head, and avoid repeated ad-hoc disassembly unless comfortable. If new printhead and cartridges were already fitted with no change (as reported), the failure is most likely in the carriage wiring or logic board and usually requires service or replacement.

Recommended Answers

All 22 Replies

Member Avatar for jbennet

is the ink run out? :)

Member Avatar for shrikantm4u

I wish that was the case. Both the cartriges have enough ink in it.

Member Avatar for jbennet

maybe there clogged. try clearing the print heads (do it from the lexmark utility) - this will waste about 20% of a cartridge in the process though.

Member Avatar for shrikantm4u

is it something I need to download from lexmark and run on my computer?

Member Avatar for jbennet

no it should already be on - have a look in the thing where you choose the print quality etc....

Member Avatar for shrikantm4u

alright

I will try that and post the result.

Thanks.

Member Avatar for shrikantm4u

that did not work. any other suggestions....

Member Avatar for shrikantm4u

one more quick update - in my add remove program - on Z600 software it shows a red circle with cross in it. does it mean anything?

Member Avatar for jbennet

thats wierd...

Member Avatar for shrikantm4u

Yes that's weird. I uninstalled and re-installed this on my computer and still it seems like that symbol is showing as if that software in not valid or something like that....
Has anyone experienced this kind of problem before?

Thanks.

Member Avatar for jbennet

is this vista or xp?

Member Avatar for jbennet

i believe that symbol means a driver/software that is not compatible

Member Avatar for shrikantm4u

I have XP on my machine. I installed the driver/software using the CD came with printer so it must be compatible. Infact it did worked before.
Even if I re-install it fresh, it shows as if it is not valid.

Member Avatar for jbennet

wierd. is your xp by any chance the 64 bit edition?

Member Avatar for shrikantm4u

Nope, it is 32 bit.
When I install this software, it does not give any error but when I check in add/remove programs it shows as red circle and line across as if it is invalid.

Member Avatar for shrikantm4u

nope, it is 32 bit.

Member Avatar for jbennet

wierd. Try and get the neest drivers off of thier site and see if it dos the same thing

Member Avatar for shrikantm4u

Yest I tried with fresh copy of drivers from Lexmark website and it is still giving same problem. I am thinkning may be XP is messing up something or it could be norton on my machine.

Member Avatar for sergen

Any news here? i have the same problem here?

but i'm using new 27 cartridge.

Member Avatar for Member #227351

Install the printer on another computer and you will know if the problem is the printer itself or your copy of Windows on the original computer.

Member Avatar for zourlas

check connection cable,print a test page is it blank too,connect it to another pc with its own cable adn with another one......if nothig works try to search a driver from wind update......try connect it to another port

Member Avatar for clintwilliams

I have a Lexmark Prospect Pro205, It used to work perfectly up until one day when I printed a page it was blank.

I then got a brand new Printer head and a new set of cartridges(Yes I have removed the seal) but still whenever I print not even a dot of ink on the page????????

How can I fix this????????? The printer has never been dropped or misused.

Clint
clintwilliams@ovi.com

Please help

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