Member Avatar for lafera1

My Itunes will not open or play music and i have all of my updates installed on the Emac. I am working on 10.2.8 and its been fine until now. i looked in the crash log, which i don't really understand but anyhow maybe someone could help?


Date/Time: 2004-09-20 11:40:13 -0400
OS Version: 10.2.8 (Build 6R73)
Host: Stephanie-LaFeras-Computer.local.

Command: iTunes
PID: 562

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x00646000

Thread 0 Crashed:
#0 0x90165504 in __CFFromUTF8
#1 0x901ac884 in __CFStringDecodeByteStream3
#2 0x901abd84 in __CFStringCreateImmutableFunnel3
#3 0x9013eaf8 in _CFPropertyListCreateFromXMLData
#4 0x9014d820 in _loadXMLDomainIfStale
#5 0x9014d5f8 in getXMLKeysAndValues
#6 0x9014d478 in computeDictRep
#7 0x9014d344 in _CFApplicationPreferencesCreateValueForKey
#8 0x9014b9b0 in CFPreferencesCopyAppValue
#9 0x9014b884 in _CFBundleCopyUserLanguages
#10 0x9014b154 in _CFBundleAddPreferredLprojNamesInDirectory
#11 0x9014ace4 in _CFBundleGetLanguageSearchList
#12 0x9014ef90 in CFBundleCopyResourceURL
#13 0x90158104 in CFBundleGetLocalInfoDictionary
#14 0x90158074 in CFBundleGetValueForInfoDictionaryKey
#15 0x90266afc in _fetchBundleInfo
#16 0x90246820 in _CSCheckFix
#17 0x969a2eac in SendEventToEventTargetInternal
#18 0x969a63d0 in SendEventToEventTargetWithOptions
#19 0x969cb8f0 in _ZN8HIObject6CreateEPK10__CFStringP14OpaqueEventRefPPS_
#20 0x969cea24 in HIObjectCreate
#21 0x969ba324 in _ZN11Application14GetApplicationEv
#22 0x969afc50 in GetApplicationEventTarget
#23 0x96a66450 in InitializeEventDispatcher
#24 0x96a66584 in _InitHLTB
#25 0x8fe0901c in call_image_init_routines
#26 0x8fe133a0 in _dyld_make_delayed_module_initializer_calls
#27 0x00004b1c in 0x4b1c
#28 0x00004a04 in 0x4a04
#29 0x00004964 in 0x4964

PPC Thread State:
srr0: 0x90165504 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90165348 ctr: 0x90165338 mq: 0x00000000
r0: 0x00000000 r1: 0xbfffe1d0 r2: 0x24082280 r3: 0x00000800
r4: 0x005f3116 r5: 0x00016c55 r6: 0x00646000 r7: 0xfffffd6b
r8: 0xbfffe2c4 r9: 0x00646000 r10: 0x00000008 r11: 0x00000002
r12: 0x90165338 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000001 r19: 0x00000000
r20: 0x00000800 r21: 0x005f3116 r22: 0xbfffe2c4 r23: 0x00000000
r24: 0x00000001 r25: 0x00000000 r26: 0xfffffd6b r27: 0x00016c54
r28: 0x005f3117 r29: 0x00000000 r30: 0x00000000 r31: 0x90165348

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  • Latest Post Latest Post by yellow

Dani AI

Generated

The crash log points at CoreFoundation code that decodes UTF-8 and parses property lists, which matches what already noticed and what hinted at by asking about versions. That pattern narrows the likely causes to (a) a damaged preference/plist or localized resource, (b) a third‑party bundle/plug‑in that iTunes touches on launch, or (c) a user‑specific configuration problem. The steps below isolate which of those it is and preserve data.

  1. Isolate user vs system scope. Create a fresh user account and launch iTunes there. If it runs, the fault is confined to the original account (preferences, plug‑ins or per‑user items).
  2. With the original account, back up then move these per‑user items to a temporary folder (this avoids touching the music library file mentioned earlier in the thread): your iTunes prefs and any per‑user plug‑ins or InputManagers. Example (run in Terminal to make a safe backup folder):
mkdir ~/Desktop/iTunes-troubleshoot
mv ~/Library/Preferences/com.apple.iTunes.plist ~/Desktop/iTunes-troubleshoot/  # backup prefs
mv ~/Library/iTunes/iTunes\ Plug-ins ~/Desktop/iTunes-troubleshoot/ 2>/dev/null
mv ~/Library/InputManagers ~/Desktop/iTunes-troubleshoot/ 2>/dev/null
  1. Try a Safe Boot (hold Shift while starting the Mac) and then launch iTunes. Safe Boot clears caches and disables many third‑party extras; it’s a fast way to check whether a cached or injected component is involved.
  2. Run Disk Utility’s Repair Permissions and, if the disk shows problems, Repair Disk. That fixes bad ownership/permissions which can cause bundle/resource load failures.
  3. If iTunes still crashes, reinstall the iTunes/QuickTime packages that match the OS build, collect a fresh crash report, and compare the top frames to see whether the failing routine changed.

If a new user account fixes it, selectively restore only the Music files and avoid copying the old Preferences into the new account. Keep backups of everything before removing or reinstalling.

Recommended Answers

All 2 Replies

Member Avatar for redAPPLE

what version is your iTunes? ever tried updating?

Member Avatar for yellow

A couple of possible clues into what the problem might be:

0 0x90165504 in __CFFromUTF8

It could be a song with a bad character in the file name or ID3 tags that causes it to crash. UTF8 is "unicode", which is a text encoding. Got any files with non-english characters in them?

#3 0x9013eaf8 in _CFPropertyListCreateFromXMLData
#4 0x9014d820 in _loadXMLDomainIfStale
#5 0x9014d5f8 in getXMLKeysAndValues

It could be that the iTunes Music Library XML file is corrupt. This can be found in ~/Music/iTunes/. Try moving it to your Desktop and starting iTunes and seeing if it'll re-create the XML library and play your music.

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