I have Norton AntiVirus 2007 installed on my HP Media Center computer, running Windows XP.
Yesterday I tried Norton’s Live Update to download the latest definitions. I received a “LU1812: A program that was part of this update failed when it ran. “ error message toward the end of the update.
Norton directed me to a web page to containing a HotFix tool. When I downloaded the HotFix tool and clicked on RUN, I received an error message that stated “The Windows Installer service could not be accessed. This would occur if you are running in Safe mode or the Windows Installer is not correctly installed.”
So I thought I would uninstall the software and then reinstall to see if that would fix the problem. I then received the this error message, “Setup was unable to update the MSI system component. Please visit the link below for more information.”
This took me to a Symantec web page that gave detailed instructions on how to download from a Microsoft web site, and install the latest version of the Windows Installer.
I followed the instructions but it did not fix the problem. I still get the same error messages as above and I keep chasing my tail. I don’t know if it’s a real computer problem or a software clinch masquerading as one?? Also, I tried RESTORING the computer to an earlier date (s) and now that won’t work either.
For now I can get by, but when the Norton subscription runs out in a couple of months I’ll be in trouble because I won’t be able to get the outdated version off my computer; this pretty much shuts down my access to the internet.
Any suggestion would be greatly appreciated.