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"The procedure entry point RichEdit10ANSIWindProc could not be found in the dynamic link library RICHED20.dll"

This is the message that I get when the installation of my Verizon USB720 usb modem software fails. Trying to install on XP SP2 desktop; when I search for RICHED20.dll, I find it in the Service Pack folder, the System 32 folder, and the Office10 folder.

Any ideas on how to fix this? Software installed fine on the XP SP2 notebook computer, so I figure its Windows on the desktop that is missing a file or something....

2
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Last Post by gerbil
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Downloaded, installed, restarted computer, tried to install new program and still got the GLB2.tmp Entry Point Not Found message. What next?

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Clarification:
I downloaded the KB98118 update, installed that update, restarted the computer, tried to install VZAccess Management Software for a USB720 modem, which caused the original GLB2 flag in the first place, and still got the "GLB2.tmp Entry Point Not Found" message. What next?

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Ken, I think you may have some malware on your computer... GLB2.tmp... so:
==Get CCleaner from http://www.ccleaner.com/ - and install it in a new folder. You should keep this one for general use. I set the installation checkboxes only to open from the recycle bin. It's neater that way.
Now run CCleaner from the recycle bin rclick menu using its default settings [if you set up CCleaner as i suggested, rclicking the bin icon should give you the Open CCleaner option...].
If you have FireFox open the Applications tab and ensure at least that Cookies and Cache are checked.
Select the Cleaner icon, press Run Cleaner.
==Download this file to your desktop: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
- to run it dclick combofix.exe and follow the prompts to start it. When finished, it will produce a log, C:\Combofix.txt - post that log in your next reply.
A word of caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs reboot to restore the desktop.
==download hijackthis: http://www.majorgeeks.com/download5554.html
-copy it to a new FOLDER placed either alongside your program files or on your desktop and then... rename hijackthis .exe to imabunny.exe
-in that folder start HijackThis by dclicking the .exe; now close ALL other applications and any open windows including the explorer window containing HijackThis.
-click the Scan and Save a Logfile button. Post the log here.

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OK. I"m downloading CCleaner as I type, but it's after 11pm here and I have to get up before 6am, so will have to call it a day. Thanks for the protocol, be patient and I'll get back with the results probably Thursday as I have an extremely full day tomorrow.
Until then,
Ken

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What the heck--I'd like to upgrade from dial-up, no? So I downloaded CCleaner, ran it, got around 4 MB cleaned off, ran the other 2 programs and the results are displayed below. As you can see, my kids play on this computer quite a bit. So good night, and I look forward to your analysis when I pull it back up on Thurs.
Ken
ComboFix 08-03-10.1 - Daniel Lassman 2008-03-12 0:02:22.1 - NTFSx86
Running from: C:\Downloads\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\install.exe
C:\WINDOWS\setup.exe
C:\WINDOWS\system32\drivers\fad.sys

.
((((((((((((((((((((((((( Files Created from 2008-02-12 to 2008-03-12 )))))))))))))))))))))))))))))))
.

2008-03-31 23:36 . 2008-03-31 23:36 <DIR> d-------- C:\Program Files\Lionhead Studios Ltd
2008-03-11 23:51 . 2008-03-11 23:51 <DIR> d-------- C:\WINDOWS\LastGood
2008-03-11 23:22 . 2008-03-11 23:22 <DIR> d-------- C:\Program Files\CCleaner
2008-03-06 03:10 . 2008-03-06 03:11 <DIR> d-------- C:\Program Files\Ubisoft
2008-03-06 01:50 . 2008-03-06 02:09 <DIR> d-------- C:\Program Files\Bettys Beer Bar
2008-03-06 01:40 . 2008-03-06 02:14 <DIR> d-------- C:\SEGA
2008-03-05 20:38 . 2008-03-05 20:38 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\TEMP
2008-03-05 20:35 . 2008-03-05 21:04 <DIR> d-------- C:\Program Files\Telltale Games
2008-02-20 01:28 . 2008-02-20 01:28 <DIR> d-------- C:\Program Files\Chicken Shoot Demo
2008-02-20 00:54 . 2008-02-20 00:54 <DIR> d-------- C:\Program Files\Rosso Rabbit in Trouble DEMO
2008-02-20 00:42 . 2008-02-20 00:42 <DIR> d-------- C:\Program Files\JoWooD
2008-02-20 00:16 . 2008-02-20 00:17 <DIR> d-------- C:\Program Files\Sharpshooter's Miniature Golf DEMO
2008-02-19 03:51 . 2008-02-19 03:51 <DIR> d-------- C:\Program Files\Aspyr
2008-02-17 08:43 . 2008-02-17 08:43 <DIR> d-------- C:\WINDOWS\YDKJ2
2008-02-17 08:43 . 2008-02-17 08:43 <DIR> d-------- C:\Program Files\ydkj volume 2
2008-02-17 08:40 . 2008-02-17 08:40 86,400 --a------ C:\WINDOWS\~GLC0005.TMP

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-04-13 13:09 --------- d-----w C:\Documents and Settings\Daniel Lassman\Application Data\AVG7
2008-04-07 12:59 --------- d-----w C:\Program Files\Skunk Studios
2008-04-07 12:53 --------- d-----w C:\Program Files\LEGO Media
2008-04-07 12:38 --------- d-----w C:\Program Files\Infogrames
2008-04-07 12:16 --------- d-----w C:\Documents and Settings\Daniel Lassman\Application Data\U3
2008-04-05 14:38 --------- d-----w C:\Program Files\Monster Studios
2008-04-05 14:37 --------- d-----w C:\Program Files\OrbzDemo
2008-04-05 13:34 --------- d-----w C:\Program Files\Waterslide Island
2008-04-05 13:33 --------- d-----w C:\Program Files\Levels
2008-04-05 13:32 --------- d-----w C:\Program Files\Zed Two
2008-04-05 13:23 --------- d-----w C:\Program Files\Binary People
2008-04-05 13:05 --------- d-----w C:\Program Files\Superstar Chefs Trial
2008-04-05 10:34 --------- d-----w C:\Program Files\Depths Of Peril
2008-04-03 06:43 --------- d-----w C:\Program Files\The Magicians Handbook Cursed Valley
2008-04-03 05:33 --------- d-----w C:\Documents and Settings\All Users\Application Data\Awem
2008-04-03 04:52 --------- d-----w C:\Documents and Settings\Daniel Lassman\Application Data\Home Sweet Home
2008-04-03 04:43 --------- d-----w C:\Program Files\Cradle Of Persia
2008-04-02 08:27 --------- d-----w C:\Program Files\Venice
2008-04-02 07:01 --------- d-----w C:\Program Files\FastCrawl
2008-04-02 06:48 --------- d-----w C:\Program Files\Sierra On-Line
2008-04-02 00:38 --------- d-----w C:\Documents and Settings\All Users\Application Data\Alawar Stargaze
2008-04-01 07:53 --------- d-----w C:\Documents and Settings\Daniel Lassman\Application Data\Sandlot Games
2008-04-01 07:50 --------- d-----w C:\Program Files\Burger Island
2008-03-12 05:27 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-03-06 09:34 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-02-23 10:18 --------- d-----w C:\Program Files\snes9x
2008-02-17 14:40 86,400 ----a-w C:\WINDOWS\~GLC0005.TMP
2008-02-06 09:59 --------- d-----w C:\Program Files\LucasArts
2008-02-06 08:46 43,520 ----a-w C:\WINDOWS\SYSTEM32\CmdLineExt03.dll
2008-01-19 12:04 --------- d-----w C:\Program Files\Eidos Interactive
2008-01-17 05:10 --------- d-----w C:\Program Files\Corel User Files
2008-01-17 05:02 --------- d-----w C:\Program Files\Corel
2008-01-17 04:48 --------- d-----w C:\Program Files\microsoft frontpage
2008-01-17 04:47 --------- d-----w C:\Program Files\Magic Match
2008-01-04 11:27 30,544 ----a-w C:\WINDOWS\dirdib.drv
2008-01-04 11:27 30,464 ----a-w C:\WINDOWS\macromix.dll
2007-09-02 20:49 12,288 ----a-w C:\Documents and Settings\kawcouncil\Sept407.dat
2007-09-02 20:48 13,334 ----a-w C:\Documents and Settings\kawcouncil\Sept9.dat
2007-09-02 20:47 11,191 ----a-w C:\Documents and Settings\kawcouncil\Sept2.dat
2006-06-24 18:03 4,849,080 ----a-w C:\Program Files\Opera 9 Eng Setup.exe
2006-05-28 07:02 37,311,488 ----a-w C:\Program Files\iTunesSetup.exe
2006-04-16 04:40 1,052,228 ----a-w C:\Documents and Settings\Daniel Lassman\ow32enen854.exe
2006-04-09 01:22 6,625,235 ----a-w C:\Documents and Settings\Daniel Lassman\84.21_forceware_winxp2k_english_whql.exe
2005-03-10 01:29 5,893,280 ----a-w C:\Documents and Settings\Daniel Lassman\SP28818.exe
2005-02-05 03:35 2,057,865 ----a-w C:\Documents and Settings\Daniel Lassman\66.93_win2kxp_english.exe
2004-08-04 07:56 73,728 --sha-w C:\WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799}$BACKUP$\System\wmplayer.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 01:56 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\System32\igfxtray.exe" [2004-02-10 10:55 155648]
"HotKeysCmds"="C:\WINDOWS\System32\hkcmd.exe" [2004-02-10 10:51 118784]
"BCMSMMSG"="BCMSMMSG.exe" [2003-08-29 03:59 122880 C:\WINDOWS\BCMSMMSG.exe]
"nwiz"="nwiz.exe" [2007-04-18 22:26 1626112 C:\WINDOWS\SYSTEM32\nwiz.exe]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [2008-01-05 22:07 579072]
"AdaptecDirectCD"="C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-12-17 11:28 684032]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2007-04-18 22:26 7700480]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="C:\PROGRA~1\Grisoft\AVG7\avgw.exe" [2007-11-13 04:06 219136]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2004-08-04 01:56 53760 C:\WINDOWS\SYSTEM32\narrator.exe]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 00:01:04 83360]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avginet.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"=
"C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe"=
"C:\\Program Files\\Microsoft Games\\Rise of Nations\\rise.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
"8097:TCP"= 8097:TCP:EarthLink UHP Modem Support

R2 nvcap;nVidia WDM Video Capture (universal);C:\WINDOWS\system32\DRIVERS\nvcap.sys [2005-04-14 19:42]
R2 NVXBAR;nVidia WDM A/V Crossbar;C:\WINDOWS\system32\DRIVERS\NVxbar.sys [2005-04-14 19:42]
S3 BW2NDIS5;BW2NDIS5;C:\WINDOWS\system32\Drivers\BW2NDIS5.sys [2004-10-31 23:16]
S3 lac97inf;lac97inf;C:\DOCUME~1\DANIEL~1\LOCALS~1\Temp\lac97inf.sys []

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{0eede407-0cd4-11dc-bb80-000bdb1219c7}]
\Shell\AutoRun\command - F:\LaunchU3.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{d873de60-8db9-11db-ba3c-000bdb1219c7}]
\Shell\AutoRun\command - F:\LaunchU3.exe -a

.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-12 00:08:41
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

**************************************************************************
.
Completion time: 2008-03-12 0:10:52
ComboFix-quarantined-files.txt 2008-03-12 06:09:55
.
2007-12-31 09:07:29 --- E O F ---

Imabunny file:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:22:52 AM, on 3/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Daniel Lassman\Desktop\Imabunny\Imabunny.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://start.earthlink.net/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: (no name) - {2ECB7FB2-0333-416F-92FD-4904AD49252B} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Global Startup: AutorunsDisabled
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: hpdj - Unknown owner - C:\DOCUME~1\DANIEL~1\LOCALS~1\Temp\hpdj.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 5976 bytes

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Nothing to worry about there, Ken. [You've got busy, but good, kids.. :) ...I'm happy to take your word for it that you don't play Chicken Shoot and Rosso Rabbit.]
Start hijackthis, select Scan Only, place checkmarks against all the entries listed below that still exist, and then press Fix Checked.
O3 - Toolbar: (no name) - {2ECB7FB2-0333-416F-92FD-4904AD49252B} - (no file)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O23 - Service: iPodService - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
Good. These are not bad entries, merely ones which have been orphaned by file deletion.
I suggest you search for and delete GLB2.tmp; I imagine it will be in system32 or perhaps Windows directories, in any case search for it in \WINDOWS.
Say how your next Verizon installation attempt proceeds.

0

Hey, it worked--thanks so much for your assistance. I've just said goodbye to dial-up now that the usb pc card is installed.

So tell me if I got it--the CCleaner got rid of excess registry bloat, the Combofix and the HijackThis looked for potential malware in different ways, and once that was negative, deleting the GLB2.tmp allowed the Verizon installation to proceed?

Would you recommend that I use these programs in the future, and if so, how often?

Thanks again!
Ken

0

Glad to hear it, Ken. The tools: definitely keep CCleaner, it is very handy to use fortnightly, say, esp if you set it up as I indicated I preferred.
Hijackthis and Combofix... you only need these tools when you can identify an actual problem exists, and in the case of Combofix know if it will be useful against it. Anyway, combofix will automatically timeout after about a week and uninstall itself if you try to use it. So remove them and their logs. Combofix has a remover built in which you can run... Go start, run and enter:
C:\downloads\combofix /u
Still leaves a few items tho. Combofix places its files in C:\... eg qoobox, the log, and builds a folder from which to run - you may just delete them manually. Hijackthis..? up to you, I think it is handy to keep a log fro reference.

This topic has been dead for over six months. Start a new discussion instead.
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