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EventType : InPageError P1 : c000009c P2 : 00000003

C:\DOCUME~1\Love\LOCALS~1\Temp\WERaf72.dir00\explorer.exe.mdmp
C:\DOCUME~1\Love\LOCALS~1\Temp\WERaf72.dir00\appcompat.txt

what to do ? please help.

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  • Latest Post Latest Post by ACCESSONE

Dani AI

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reported an In‑Page/Explorer crash and correctly flagged it as a kernel in‑page / I/O symptom. The NTSTATUS value shown (the c000009c code) corresponds to STATUS_DEVICE_DATA_ERROR and most often means the kernel tried to read a page from disk and the read failed (bad sectors, controller/cable problems, or occasionally failing RAM). (learn.microsoft.com)

Immediate priorities (in order): preserve data, then test the storage. Back up important files now (a failing disk can get worse quickly). Schedule a full surface check with CHKDSK and allow it to finish; use vendor diagnostics and a SMART viewer to confirm hardware health. Typical commands and quick checks:

chkdsk C: /f /r
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

CHKDSK’s /r will scan for bad sectors and attempt remapping; run vendor tools (e.g., SeaTools) and a SMART utility (CrystalDiskInfo) for a second opinion — and do the backup before running “fix” options, since sector reallocation can make data in those sectors inaccessible. (learn.microsoft.com)

If CHKDSK and vendor tests are clean, rule out memory and cabling next. Run the Windows Memory Diagnostic or a dedicated utility such as MemTest86 (bootable) and test RAM sticks one at a time. Also reseat or replace SATA/IDE/SATA power cables and try another controller port — loose/defective cabling or a flaky controller often shows the same symptom. (memtest.org)

For deeper diagnosis, capture the dump and analyze with WinDbg (!analyze -v) or supply the minidump to someone who can — that often points to the failing device or driver. If many bad sectors are found, plan drive replacement and restore from backup. If analysis is unfamiliar, stop at backing up and consider a repair shop; replacing a suspect drive early is usually the safest route. (learn.microsoft.com)

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Member Avatar for Member #127113

Welcome to DaniWeb !

It sounds Kernel Inpage Stack dump. Have you made any Hardware/Software changes recently ?
And Please describe the error briefly.

Member Avatar for ACCESSONE

Welcome to DaniWeb !

It sounds Kernel Inpage Stack dump. Have you made any Hardware/Software changes recently ?
And Please describe the error briefly.

It doesn't do it all the time. Only when I using the internet or take webcouse on line. I use it for work alot and use microsoft word, excell, and etc.... I never had this problem be for. I'm trying to duplicate the problem now...

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