Member Avatar for Julieqli

I've got a problem with my windows XP-pro (service pack 1) operated PC. It cannot process some particular web sites. e.g. when I tried to go to this URL:

IE (even Netscape) either hung up (not responding) or shut down itself.

Any help and ideas would be much appreciated.

Julie

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Dani AI

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Both browsers hanging on the same page points away from a single-IE setting and toward a system-level component that both browsers load — a shared plugin (Java), an on‑access web scanner in security software, or a Browser Helper Object/toolbar. ’s host/firewall idea and ’s Java-applet observation are both valid starting points; since already installed the Sun JRE, the next step is systematic isolation and fault identification.

Recommended diagnostic sequence:

  1. Starting IE with add-ons disabled (iexplore -extoff) often shows whether a BHO/toolbars/add-on is responsible.
  2. Boot Windows into Safe Mode with Networking to see if third‑party services are involved.
  3. Temporarily suspend on‑access web scanning in antivirus/firewall software and retest; web‑filtering hooks are a common cross‑browser cause.
  4. Remove all Java runtimes via Add/Remove Programs (including any older vendor VMs), reboot, then install a single current JRE to eliminate mixed‑runtime conflicts.
  5. Inspect the Application event log for crash/error entries and note any “faulting module” or DLL name — that string is the most useful diagnostic clue.
  6. If available, capture the crash dump or Dr. Watson report to identify the failing module precisely.

If the event log or crash dump points to a third‑party DLL (antivirus, toolbar, java plugin, etc.), updating or uninstalling that product usually resolves the problem. Creating a fresh Windows user profile or testing the URL from a different machine can confirm whether the issue is machine‑wide or profile‑specific. Saving the page locally and opening the HTML without remote resources can help determine whether embedded applets/resources trigger the crash.

Cautions: make a System Restore point and back up any files before editing system components. Avoid ad hoc file renames or registry edits without a rollback plan. The exact faulting module name from the event log/crash report is the single most actionable piece of data for targeted fixes (update that vendor, remove the offending BHO, or reinstall the appropriate runtime).

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Member Avatar for Vester

I can view the site. My security is set to medium and my privacy is set to medium high in my Internet Explorer 6.0. (Tools > Internet Options)

It is possible that you have blocked the website in your firewall if you banned the address. (I use McAfee.)

It could be that the site is listed in your Hosts file. That site is not in the latest hosts file from Gorilla. Your hosts file is at c:\winnt\system32\drivers\etc\hosts with XP Pro. Rename the file "hosts old" and try it. Be sure to change the name back to "hosts" later.

This is a remote possibility, but would occur on all websites: .

The hosts file is cool. Those are the sites which are looped back when they try to call out or you attempt to reach the sites listed.

Member Avatar for Dani

The site you provided a link to has some java applets in it. Perhaps your java runtime environment (jre) provided by either microsoft or sun microsystems is corrupt, so every site you access with java applets gets screwed up??

Member Avatar for Julieqli

That's what I thought. Have downloaded the new JRE from sun microsystems but still not working.

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