Member Avatar for gottabeandrew

I'm using firefox and my computer wouldn't let me go on digg.com or gmail.com because when I did, the page just stopped loading at the point of being a completely white, blank page. When I deleted cookies, it logged me out of those sites and i could get on them fine but as soon as I try to log in it goes to being a blank page again. I've tried temporarily tubing my forewal off and that doesn't fix it so that isn't the problem. Does anybody have any ideas on how to fix this please?

Thanks,
From Andrew.

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  • Latest Post Latest Post by jbennet

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Brief summary and practical next steps tied to the replies already here ( and ): the behavior points to one of three classes of causes — a corrupted Firefox profile or add-on, a network/hosts/proxy hook that changes requests after login, or lingering malware that alters Winsock/redirects. The repair-sfc idea is valid for damaged system files, but try the lower-impact checks below first so data and settings are preserved.

Try a clean browser profile and Troubleshoot Mode first. Create a new profile (about:profiles or run firefox -P) and start Firefox with add-ons disabled (Troubleshoot Mode from the Help menu). If login pages work in the clean profile, export bookmarks/passwords and rebuild the old profile rather than a full system repair.

Check local networking hooks and name resolution. In Internet Options > Connections > LAN Settings, ensure no proxy is configured. Inspect the hosts file at C:\Windows\System32\drivers\etc\hosts for unexpected entries that map login domains to localhost. Flush DNS and restore socket catalog with ipconfig /flushdns and netsh winsock reset (reboot after). These will remove simple redirections and undo Winsock tampering that some malware leaves behind.

Scan for malware and capture the traffic if the problem persists. Run an up-to-date anti-malware and a rootkit tool (e.g., Malwarebytes, a rootkit scanner). Use the browser Web Console (Ctrl+Shift+J) or an HTTP debugger (Fiddler) to watch network requests during login — look for redirects to 127.0.0.1, JS errors, or 4xx/5xx responses that produce a blank page. If nothing fixes it, test with a new Windows user account or consider System Restore/repair install after backing up data and credentials.

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Member Avatar for jbennet

What version of FF?
What OS, Edition and Version?
Problem is probably with your security settings

Check with IE and see if it works then

Member Avatar for gottabeandrew

I'm using firefox and windows vista (without sp1). For some reason internet explorer isn't opening so I've installed safari and that is working correctly.

I had a virus which I found before called ie.exe but I think I got rid of it. Could this be something to do with it?

Member Avatar for jbennet

possibly

firstly, boot into safe mode and run sfc /scannow from the run box
this will restore IE from your windows cd and check for any other corrupt/missing system files

probably your problem is a firefox setting. Set all settings back to default and try again.

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