Member Avatar for Tmouse

I have been having black and blue screens of death since I updated my drivers for ATI Radeon HD2600 video card in my Toshiba A200 laptop. When it finally recovers, and searches for an answer to the issue, it always suggests I download the lastest drivers. The latest drivers available are the ones I have installed. OS is Vista Ultimate with 2 gigs RAM. Any ideas or suggestions?? It seems to crop up more often if I'm running two monitors.

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Dani AI

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Short, practical checklist tied to the suggestions from and the OP posts.

Start with the laptop-maker driver and a clean install. Laptop vendors often ship graphics packages that include custom INF settings and power/ACPI hooks; try the OEM package first and, before changing anything, create a System Restore point. If problems persist after an installer, remove the existing driver completely (Safe Mode), then do a clean reinstall rather than an upgrade-in-place.

Try these steps in order:

  • Create a restore point and note current driver version.
  • Boot Safe Mode, uninstall the display adapter via Device Manager, then reboot and install the OEM driver package.
  • If the vendor package fails, fully remove remnants with a dedicated cleanup tool, then try an older WHQL driver known to be stable for that family.
  • Test with a single built-in display and lower refresh/resolution to see if multi-monitor output triggers the crash.
  • Update the laptop BIOS and chipset drivers (OEM support page) before retrying advanced driver installs.
  • Capture and inspect crash dumps to identify the exact failing module; that directs whether the GPU driver, ACPI, or another component is at fault.

Useful references: OEM driver downloads at the vendor support site (Dynabook/Toshiba support) and official GPU drivers at . For diagnosing crashes, use the Windows debugger docs or a dump viewer such as WinDbg documentation and BlueScreenView.

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Member Avatar for HoustonIT

Did you download the drivers from ATI or Toshiba? A lot of times the PC manufacturers will edit drivers to work with the rest of the system. You should also try the Toshiba website to see if there are any patches/fixes for this issue.

Member Avatar for Tmouse

Thank you for your reply. I downloaded the drivers from ATI. I'm pretty sure the Toshiba site just pointed me there for the downloads. I'll try Toshiba's site for a discussion, but I hadn't really seen anything there on this issue.

Rick

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