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My Norton Antivirus detected a virus and a window popped up with an alert saying that it has been found and automatically deleted. I have tried clickin OK and the X, but the window is still there. When I restart my computer, it is still there! How can I get rid of it?

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Situation: reports Norton flagged and "automatically deleted" trojan.startpage but the alert window stays visible even after clicking OK and rebooting. That symptom commonly means either the Norton notification process is stuck or a remaining startup/component from the infection keeps re-triggering the alert (browser-homepage changes, a running service, or an autostart entry).

Practical workflow (ordered from least to most invasive):

  1. Reboot to Safe Mode (press F8 at startup) to prevent the trojan from reloading. Run Norton with fully updated definitions, then follow with an up-to-date on‑demand scanner (anti‑malware tools with current signatures).
  2. Use Task Manager (Ctrl+Shift+Esc) to identify the popup process and end it. Note the process name before killing it — that name is useful for later analysis. If the process respawns, the autostart point must be removed.
  3. Inspect startup points with msconfig or Autoruns (Sysinternals). Look for suspicious entries in HKCU\...\Run, HKLM\...\Run and for newly installed services. Back up the registry before any edits.
  4. Produce a HijackThis log (as @dlh6213 suggested) and check for entries that commonly indicate homepage/browser hijacks: R1/R3 start page keys, O2 BHOs, O4 autostart entries, O9/O23 toolbar or service entries. Only remove entries that are confidently malicious — inexperienced edits can break the system.
  5. Check C:\Windows\System32\drivers\etc\hosts for unauthorized redirects and restore the browser Start Page to a known good URL.

Safety notes and follow‑ups: disconnect from the network while cleaning to prevent reinfection. Vendor knowledgebase guidance (as noted) and startup monitors like WinPatrol (mentioned by ) are useful complements but not substitutes for a full removal workflow. If cleanup is uncertain or the system shows continued signs of compromise, back up data and consider using an AV vendor rescue disk or a clean OS reinstall.

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Member Avatar for frrossk

My Norton Antivirus detected a virus and a window popped up with an alert saying that it has been found and automatically deleted. I have tried clickin OK and the X, but the window is still there. When I restart my computer, it is still there! How can I get rid of it?

What's the name of the virus?

Member Avatar for Nueva

trojan.startpage

Member Avatar for hexonflux

Also Aquire WinPatroll

This will tell you the Running Processes on your Comp. It also allows you to Kill any Process ( Direct Connections could be Made if you have a Trojan)
Also if you see a random window pop up, at any time, and it seems kinda weird. Then just e-mail me at I have delt with that problem befor.

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