Member Avatar for clueless44

Hi Guys, I hope you can help

I have Windows XP and EVERY time I close the internet explorer browser, it gives me the same error message:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.


Here is the Error signature:

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: shdocvw.dll
ModVer: 6.0.2900.2518 Offset: 0001408d


Thanks so much in advance.

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  • Latest Post Latest Post by Zephyram

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Generated

This thread shows the classic IE crash-on-close pattern: the browser faults in a core IE module (the shdocvw component was reported), which usually points at a third‑party add‑on / BHO, a corrupted IE component, or damaged Windows system files. Start with the quickest, non‑destructive checks and escalate only if those fail. As suggested, test add‑ons first — that solves a large share of these “crash on exit” cases. (learn.microsoft.com)

Try these steps in order (backup/create a System Restore point before making changes):

  1. Quick add‑on test
    Run IE without extensions to see if the crash disappears:

    iexplore -extoff

    If that fixes it, open IE normally, Tools → Manage Add‑ons and disable recently installed toolbars/BHOs and any unknown publishers; re‑enable one at a time to identify the culprit. For deeper inspection of BHOs and toolbars use Autoruns (Sysinternals) to view and disable IE add‑ons safely. (learn.microsoft.com)

  2. Reset and repair IE settings
    If no‑addons mode does not help, reset Internet Explorer settings (Internet Options → Advanced → Reset). This reverts many browser configuration problems but is not reversible, so note any custom settings first. If resetting fails, follow Microsoft’s IE repair/reinstall guidance. (support.microsoft.com)

  3. Repair system files and check for malware
    Corrupt system DLLs cause intermittent faults. Run:

    sfc /scannow

    to let Windows restore protected files, then reboot. Also run a full anti‑malware scan (Malwarebytes or equivalent) because persistent BHOs/toolbars are often malware. (support.microsoft.com)

  4. If the problem persists
    Check Event Viewer → Application for the IEXPLORE/Module faulting lines to confirm which DLL is failing, and use that module name when searching KB articles or reporting back here. If a core IE DLL (mshtml, shdocvw, ieframe, etc.) is implicated, consult Microsoft KBs/hotfixes and consider the IE repair/reinstall flow in KB318378. Don’t delete or blindly unregister system DLLs; prefer disabling the add‑on that references them. (support.microsoft.com)

Summary: start with no‑addons, inspect BHOs with Autoruns, reset IE, run SFC, scan for malware, then repair/reinstall IE if needed. If those steps are tried, post the Event Viewer error lines and which add‑ons were disabled so follow‑up can be targeted.

Recommended Answers

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Member Avatar for keelerds

Was a solution ever found for this problem? My long-distance, non-technical girlfriend is having the same specific issue with XP SP2. This is the only mention I have found on the web. Looking through the Google search above has not helped.

Here is her Error signature:

AppName: iexplore.exe
AppVer: 6.0.2900.2180
ModVer: 6.0.2900.2713
Offset: 0018890
ModName: shdocvw.dll

Thanks.

Member Avatar for Zephyram

I was just having this problem with ie 7 and tried disabling a few addons I don't use. It seems to work fine now.

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