Member Avatar for picknenders

Let me just say that I don't know very much about computers. With that said, on some pages when I try to click a link my computer pauses for about 3 seconds and I get the internet explorer/windows error message with an option to send the error to microsoft...anyways, the page closes immediately after I click "don't send/send". I installed the free etrust antivirus which microsoft offers on their webpage. This has not solved my problems. Any suggestions? Thank you!

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Symptoms like this are usually caused by a third‑party Internet Explorer extension, toolbar or shell hook, a corrupted IE component, or (less commonly) malware. Before doing a full reinstall or permanently switching browsers (as and noted), try a few targeted checks that often fix link/IE crashes and keep your data intact.

  1. Run Internet Explorer without add‑ons: start > Run > iexplore.exe -extoff. If links stop crashing, an add‑on is the culprit — remove toolbars and helper objects via the browser’s add‑on/extension manager or uninstall suspicious programs from Control Panel.
  2. Reproduce a crash and immediately open Event Viewer (eventvwr.msc) -> Application log. Note the time and the “faulting module” or DLL name. A non‑Microsoft DLL listed there usually points to a specific toolbar/BHO to remove.
  3. Scan with an up‑to‑date anti‑malware scanner (second‑opinion tools such as Malwarebytes) in addition to your antivirus; some adware/toolbars won’t be detected by one product alone.
  4. Repair system files if add‑on removal and scans don’t help: from an elevated command prompt run sfc /scannow (may require OS media). Optionally try netsh winsock reset and reboot if network hooks look suspect.
  5. Isolate by testing in Safe Mode with Networking or by creating a new Windows user account — if the problem is gone, it’s a per‑user setting or startup program.

Export or back up IE Favorites/Bookmarks first (File → Import/Export or copy the Favorites folder: XP C:\Documents and Settings\<user>\Favorites, Vista/7 C:\Users\<user>\Favorites). Collect the exact Event Viewer error (time + faulting module) — that detail usually identifies the offending DLL and avoids unnecessary reinstalls. If none of the above works, a restore/reinstall is the last resort, as suggested by .

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Member Avatar for Member #2466

Let me just say that I don't know very much about computers. With that said, on some pages when I try to click a link my computer pauses for about 3 seconds and I get the internet explorer/windows error message with an option to send the error to microsoft...anyways, the page closes immediately after I click "don't send/send". I installed the free etrust antivirus which microsoft offers on their webpage. This has not solved my problems. Any suggestions? Thank you!

Switch to Avant Browser. It's like IE 2.0 with much improvement...it even has more features than that of Firefox 1.0

http://www.avantbrowser.com/download.html

Member Avatar for thezukiman

Let me just say that I don't know very much about computers. With that said, on some pages when I try to click a link my computer pauses for about 3 seconds and I get the internet explorer/windows error message with an option to send the error to microsoft...anyways, the page closes immediately after I click "don't send/send". I installed the free etrust antivirus which microsoft offers on their webpage. This has not solved my problems. Any suggestions? Thank you!

it actually sounds like you have some corruption in your internet explorer..if you are on Windows ME or above (win2000 or xp) you could try going to system tools/system restore and restoring to an earlier point. Try going back as far as you can to the time the computer was new and working. If this fails you might try just reloading your operating system again since IE is built into windows. If this still fails you may need a clean install of everything to get it back to factory defaults...this is a pain but probably not as much of a pain as getting errors all the time..hope this helps!

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