Member Avatar for misty7850

Hello, I have HP Pavillion Media Center PC m7640n. In October, my computer crashed, it wouldn't boot up at all. After trying complete system restore with built in restore program (which by the way didn't work). I then had to by the restore discs from HP (they used to come with the new computers, but not anymore). Well anywho. I did the restore with the disc I bought from them, but I am still having problems with my computer. It is running slow, programs sometimes stop responding or close without warning. sometimes & can get on the internet and sometimes I can't.
I downloaded spybot and it found some problems such double click, ad revolver, burst media, mediaplex, statcounter, casalemedia, which were all tracking cookies. Most of the things found come under wild tangent, which showed program directories, web drivers, wtupdates, data files, library files, all falling under "wild tangetn". I didn't delete anything as I wasn't sure if it would cause more problems with my computer.
Thanks in advance for any advice.

  • 2 Contributors
  • 3 Replies
  • 137 Views
  • 1 Day Discussion Span
  • Latest Post Latest Post by jbennet

Dani AI

Generated

— a short, prioritized checklist to follow when instability and slowness persist after a restore. ’s early question about 32/64-bit was on target: confirm the OS bitness before reinstalling drivers or tools.

  1. Backup first. Create a disk image or copy important files to external media before making changes.

  2. Hardware health: run a full memory test (Memtest86+) and a SMART check on the hard drive (vendor diagnostic or a SMART tool). Bad RAM or a dying drive are common causes of hangs and random program exits.

  3. Repair system files / disk errors:

    chkdsk C: /f /r
sfc /scannow

    Run these from an elevated command prompt (or recovery console) and reboot if prompted.

  4. Clean boot to isolate software causes: disable non-Microsoft services and startup items (msconfig), then reboot. Check Event Viewer for repeating disk, driver or application errors.

  5. Malware and unwanted software: run a modern on-demand scanner (Malwarebytes) and, if possible, a bootable rescue scan (vendor rescue ISO). Quarantine rather than blind-delete system files.

  6. Drivers and updates: install the chipset and network drivers that match the installed Windows edition (32 vs 64 bit). Update Windows fully before connecting to the internet heavily.

  7. Networking checks (if connectivity drops): test from Safe Mode with Networking, use basic IP commands to reset, and try pinging known IPs to separate local vs ISP/router issues:

    ipconfig /flushdns
ipconfig /release
ipconfig /renew
ping 8.8.8.8

If problems remain after the above, a clean reinstall from verified media or replacing a failing drive often resolves persistent instability. Avoid deleting registry entries or system files without clear evidence. For long-term security, note older Windows versions stop receiving updates; plan an OS upgrade when possible.

Recommended Answers

All 3 Replies

Member Avatar for jbennet

Is it Xp/2003 x64 or vista x64 ?

Member Avatar for misty7850

I'm sorry, should have put in first post. Its windows xp, version 2002, service pack 3. AMD Athlon(tm) 64X2 Dual Core Processor 5000+ 2.61 GHz, 1.93 GB of RAM didn't know if ya needed all that info or not.

Member Avatar for jbennet

Oh okay, that not XP 64 bit edition then, thats just normal xp on a 64 bit capable CPU. I will move it to the general xp board.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.