Member Avatar for moshtaghianpour

hi,my mail server is MDaemon v9.6.1 .for some of users the Internal Mail being sent to SPAM folder.

please help me,thanks a lot.

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  • Latest Post Latest Post by Davisim

Dani AI

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noted that this is happening on MDaemon v9.6.1 and only for some mailboxes. and raised reputation/authentication and greylisting angles; those are useful, but when most users are fine the faster path is to isolate what is different for the affected recipients and to use the server's tracing tools.

  • Reproduce and capture evidence. Send the same simple test message from one internal sender to an affected mailbox and to a known-good mailbox. Pull the server-side message-tracking/delivery log entries for both deliveries and compare which checks or actions ran for each delivery. Record timestamps, queue IDs and any spam-action or score entries the server shows.

  • Compare per-account settings. In the MDaemon admin console compare the affected accounts with working accounts: personal allow/block lists, per-account spam/quarantine handling, and any account-level content filters. Also check whether the affected users use the same mail client or have client-side junk rules.

  • Look for different mail paths. Verify that messages to affected users are not being forwarded or routed through a third-party filter, mobile sync service, or external relay that could change the message or reputation before delivery.

  • Protect internal mail while you debug. Add authenticated/local IP ranges or internal senders to a trusted list on the server as a temporary exemption to stop false positives, then tighten after fixes.

  • Review statistical filters and updates. If the server uses Bayesian/heuristic scoring, rebuild or retrain with a clean set of internal messages. Also consider applying vendor updates—very old builds can have classification bugs.

Make one change at a time and test. If needed, post sanitized message-tracking entries and a single redacted sample (remove personal data) so specific rules or score sources can be identified.

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Member Avatar for freshfitz

There are too many variable as to why email gets sent to spam folder. Do you have reverse dns and domain keys setup. Even with that I've had servers send spam to yahoo junk.

Member Avatar for moshtaghianpour

There are too many variable as to why email gets sent to spam folder. Do you have reverse dns and domain keys setup. Even with that I've had servers send spam to yahoo junk.

thanks for your answer:
no i have not reverse dns and domain keys setup but that is necessary for external mail.why for a few of user ,internal mail being sent to spam folder?

Member Avatar for freshfitz

You have to look at the header could be a dns issue. try and telnet see what dns it answers as

Member Avatar for moshtaghianpour

dns haven't any problem.the more of users don't have this problem.

Member Avatar for Davisim

If you really want to eliminate all of your spam I would recommend setting up greylisting on your server. Then you can remove your spam-folder and not have that issues anymore. http://serverintellect.com/greylisting

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