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steosaur(oWn) 0 Junior Poster

My mom is having trouble getting onto her Personal Kent State page so she can't work from home. I am at BGSU and it's hard for me to help her over the phone. So I was hoping for a quick solution here.
The page works fine for me and others too. (www.kent.edu) then click the Kent State's Flashine page (in small red italics), but page doesn't load for her. The main page does, but not this login page.
She has SBC/Yahoo and I think some security setting is what's causing the problem. She tried IE and Firefox, but neither will load the page. In fact Mozilla says connection refused for any page at all. (see attached screen shot)
Tried a winsockfix, and a securewebsite fix (something about resetting the cryptographic services), but still nothing. Im pretty sure there are no viruses causing problems either.
SP2
McAfee 8.0

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Quick, targeted checklist for : concrete checks that often solve a single Windows client that can’t load one specific web/login page. These focus on name resolution, local blocking (hosts/proxy), TCP/IP stack issues, and raw TCP reachability so the problem can be isolated without repeating every prior step.

Run these from a Command Prompt (Start → Run → cmd) and note results:

ipconfig /flushdns
nslookup <target-hostname>
telnet <target-hostname> 80    (or use 443 for HTTPS)
netsh int ip reset c:\resetlog.txt

FlushDNS clears stale name records; use nslookup to confirm the hostname resolves to an IP. telnet host 80 verifies whether a TCP connection to the web server port is possible; netsh int ip reset rewrites TCP/IP registry entries if the stack is corrupted. (learn.microsoft.com)

Check and temporarily eliminate local blockers: inspect the HOSTS file at C:\Windows\System32\drivers\etc\hosts (make a backup of the file, then rename or restore defaults if it contains unusual entries). Also reset Internet Explorer proxy settings (or clear any proxy configured system-wide) — malicious or misconfigured proxy entries frequently block access to specific sites. Back up before editing the hosts file or changing registry-based proxy settings. (learn.microsoft.com)

If the site uses HTTPS, clear the OS SSL cache (Control Panel → Internet Options → Content → Clear SSL state) and then retry. If third‑party firewall/antivirus is present, briefly disable it while testing (re-enable immediately). If problems persist, test the same URL from another network (phone tether) and collect these outputs for follow-up: ipconfig /all, nslookup <hostname>, telnet <hostname> 80 (or 443) and a traceroute. Those results make it much easier to tell whether the issue is local to the PC, the home router/ISP, or the remote server. (learn.microsoft.com)

Caution: editing hosts or the registry and temporarily disabling security software has risks — back files up and re-enable protection after testing. If posting results here, include the exact error text from nslookup and the telnet connection attempt.

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