Member Avatar for djm123

1) My outlook, I had several people BLOCKED via mail rules, I REMOVE the rules & the blocked senders just re appear again, I want to remove the blocks but it seems like I cant? No idea why?


2) Verizon e mail many people say they e mail me YET I dont get the e mail., I have verizon with the Yahoo package, this IS not related to my post in item 1

Both of these issues are totally unclear to me, any ideas here?

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Quick, practical checklist for the two separate problems described by (blocked-sender rules that keep returning and missing Verizon/Yahoo messages). was right to point toward checking webmail first — if a message is not on the server, Outlook is only a viewer.

For the blocked-sender/rules issue: first identify the account type (File > Account Settings > Account Settings, look at the Type column). Exchange/Office365 accounts store some rules and junk settings on the server; POP/IMAP store them locally. Back up your rules (Rules > Manage Rules & Alerts > Options > Export) then try these diagnostics in order:

  • Start Outlook in safe mode to rule out add-ins:
    outlook.exe /safe
  • Clear all client-side rules, then, if Exchange, clear server rules:
    outlook.exe /cleanrules
outlook.exe /cleanserverrules

    Warning: these remove rules permanently — export first. If the problem stops after this, re-create only the rules you need. If rules keep returning, check other clients/devices and any anti-spam add-ins (File > Options > Add-ins) or server-side policies enforced by your mail host.

For missing Verizon/Yahoo mail: confirm via the Yahoo/Verizon web interface (Spam/Junk/Trash, Filters, Blocked Addresses, Forwarding). Check mailbox size/quota and any forwarding rules. Ask a sender to (a) resend and include full headers, or (b) send a plain-text test message from a different provider so you can see whether Yahoo accepted it or bounces it. If messages vanish on the provider side (not present in webmail), escalate to Verizon/Yahoo support with date/time/sender details so they can check server logs.

If these steps don’t help, create a new Outlook profile (Control Panel > Mail > Show Profiles > Add) to rule out profile corruption. As a last-resort advanced step, inspect hidden rules with MFCMAPI only if comfortable and after a backup.

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Member Avatar for freshfitz

Can you login to the email via a website is the email in there?

Member Avatar for djm123

Can you login to the email via a website is the email in there?

No SIR, not in the trash, not in the area of Verizon/Yahoo...Wierd on the OUTLOOK side, I have people blocked, I try to Un block, hit accept ok & then it blocks them again., its REAL confusing..TY for the reply maybe we can resolve!

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