Member Avatar for huneybuni

Hey guys! recently my laptop started playing up on me, everytime i turned the stupid thing on it would get stuck on the blue start up window and wouldnt load anything! wouldnt load in safe mode or anything. So I stuck my restore disks in and tried restoring it, then half way through the restore a pop up came up saying error, image file corrupted or something. The restore removed EVERYTHING from my computer, now whenever I turn it on it says media test failure and then takes me to a screen saying operating system not found. I always try to completely restore my laptop but the error pop up always comes up! I've followed all the restore instructions and stuff but it just wont work. How do I fix it?!?! I'm not really looking forward to having to take it to a computer store and paying hundreds of dollars to get it fixed, so any advice would be greatly appreciated! Thank you :)

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  • Latest Post Latest Post by Rik_

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Short summary tied to the thread: has a Presario that no longer finds an OS and the supplied recovery attempt reports a corrupted image. is on the right track — a proper boot/recovery medium is needed — but run a few quick checks first to avoid paying for something simple.

First, triage the hardware/boot order: at power‑on enter the BIOS/Setup (watch the splash message) and confirm the internal hard drive is listed and set as the first boot device. Disable network/PXE boot while testing. Try the recovery discs in another PC or try a different drive (external USB enclosure) to rule out scratched/defective discs or a bad optical drive. If the drive does not appear in BIOS, suspect a failed HDD.

If the drive is detected, boot from a Windows install/recovery disc and use the Recovery Console to repair boot records and check the disk. Common useful commands are:

fixmbr
fixboot
chkdsk /r

If those do not restore the OS, copy any needed files off the drive first (boot a Linux live CD/USB or attach the drive to another PC). If the recovery image on the supplied discs is corrupt, request replacement recovery media from HP or use a legitimate Windows install disc with the COA key on the laptop. When hardware faults are confirmed, replacing the hard drive and reinstalling the OS is usually the next step.

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Member Avatar for huneybuni

Sorry, typoed, it's presario.

Member Avatar for Rik_

You need to get a windows install disk for it.

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