Hi I have a friends Acer travelmate 4000 laptop which has one user who is 14. It had 475 infections which im pretty sure i have cleaned, I also dl anti spyware/malware programs. my problem now is I created another logon account with admin rights and changed the 14 yr olds account to limited rights but upon rebooting the new account is nowhere to be seen, I have gone into safe mode /local security policy and administrator acc is still enabled.
when it starts up there is only the one logon and no options to change anything.
Also in control panel only the one account shows with no admin rights.
System Restore is not working with no restore points and will not move from the current month.
I have run Malwarebytes which fixed a heap of stuff but need help with getting admin user back at logon page, or fixing System Restore so I can undo the user change.