Member Avatar for bluedos82

That is the error that I get when I try to update a phone number to my internet. I have an XP that will not update the phone book. We have switched ISP's and the disk that they (netzero) gave us does not work on the XP computer. I worked just fine on my 98 and ME... someone help me.

  • 6 Contributors
  • 5 Replies
  • 1K Views
  • 8 Years Discussion Span
  • Latest Post Latest Post by Mikecarolyn
tawzon commented: ok +0

Dani AI

Generated

Error 624 is the RAS client telling Windows it could not write the phone‑book file (the .PBK that stores dial‑up / VPN entries). The phone‑book is a plain text RAS file and Windows uses a system phonebook plus per‑user phonebooks; the RAS API and built‑in tools operate against those files. This is why changes from an ISP or from a modem/MiFi client can trigger the error. (learn.microsoft.com)

Notes tied to posts already in this thread (for example and ): a read‑only or corrupted PBK is a common root cause, but other causes include service-level failures, file locks by antivirus/backup software, duplicate/conflicting PBK files, or vendor drivers/connection managers that expect a different phonebook location. Practical checks that are safe to try: confirm the Remote Access (RAS) services and Telephony support are available and running; use the built‑in rasphone.exe utility to view/add a test entry (for example rasphone.exe -a or rasphone.exe -d "EntryName"); and temporarily disable third‑party security/backup that might keep the file locked. (learn.microsoft.com)

If system components may be damaged, run a system file check (for example sfc /scannow) and consider backing up any existing .pbk files and moving them aside so Windows can recreate defaults. For mobile hotspot/MiFi cases (as mentioned by ), prefer the device vendor’s updated client/drivers or create the connection directly with the OS RAS tools rather than older ISP setup disks. If those steps fail, collecting Event Viewer entries for RasClient/RasMan and any error codes will point to the next step (repair RAS/Network components or reinstall the vendor client). (support.microsoft.com)

Member Avatar for keithgallic

Hi There, Where you able to get rid of your 624 error?
I hva the same PRoblem and also cannot get rid of it.
Thanks

Member Avatar for frayat

I guess I have the same problem with not being able to update the phone book. I can't get onto Juno Web because it can't create a dialup. Has anyone found a solution to this?

Member Avatar for vnasrollahi

I guess I have the same problem with not being able to update the phone book. I can't get onto Juno Web because it can't create a dialup. Has anyone found a solution to this?

To resolve this issue, first locate the Rasphone.pbk file and make sure that the read-only file property in the Properties dialog box is not selected. If it is not selected, the file may be damaged and you must rename the Pbk folder to Pbk.old. The Pbk folder is located in the "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections" folder. If you cannot see the Pbk folder, make sure that you can see hidden files and folders. To do so, follow these steps:


1.
Click Start , click My Computer, and then click Folder Options on theTools menu.
2.Click the View tab.
3.Click Show hidden files and folders, and then click OK.

Member Avatar for janakakus

I guess I have the same problem with not being able to update the phone book. I can't get onto Juno Web because it can't create a dialup. Has anyone found a solution to this? please e-mail

Thank you

Member Avatar for Mikecarolyn

I cannot connect to interent with my ,,mifi,, I get erro 624 system cannot update phone book file, no one has any ideaa why, just started Pp
can anyone help?

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.