Member Avatar for Queralt

MAXTOR - USB mass storage device ~ VISTA Ultimate:
* Device Cannot Start (CODE 10)
* Device Manager has a yellow triangle
* Cannot see on "Explore"
* Used "fix It" - Microsoft Automated troubleshooting Services to diagnose. Applied recommended automatic repairs. (Hardware devices not detected or not working)
* Device showed as "repaired" but lasted only minutes, appeared again same problem.
* Also done: http://support.microsoft.com/kb/314060. As suggested by one member of the DaniWeb Community.

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  • Latest Post Latest Post by Bernard46

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For — building on and , here is a compact, practical checklist and clarifying notes that address both vendor/drive diagnostics and the Windows-side settings asked about.

  • Vendor diagnostics: Maxtor is now part of Seagate. Use Seagate’s support site and run their SeaTools diagnostic (Windows edition) to rule out hardware/firmware faults before continuing with OS troubleshooting.
    SeaTools for Windows

  • Services and policy clarifications: the key Windows pieces are the Plug and Play service and the UsbStor driver/policy. On any Vista edition open Services (Start -> type services.msc) and confirm Plug and Play is set to Automatic and running. Home Premium does not include gpedit.msc, so group-policy style blocking of USB mass storage is usually implemented by changing the UsbStor service start type in the registry. In Regedit navigate to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor

    The Start value controls behavior: 3 = enabled/manual, 4 = disabled. Export the key before changing it, set Start to 3 if it is 4, then reboot.

  • Device and connection troubleshooting: try a different USB cable and port (bus-powered externals can fail on low-current ports), and test the drive on another PC. In Device Manager uninstall the external-drive/unknown-device entries and reboot so Windows redetects the device. For portable drives that draw their power from USB, try a powered hub or the dual-USB cable some enclosures use.

  • When to escalate: if SeaTools shows SMART or long-test failures, or the drive is invisible on multiple PCs, consider data-recovery options (connect the internal drive directly via SATA or a USB-SATA adapter) or contact Seagate support with the model/serial and test logs. Backup important data before attempting enclosure removal or other invasive fixes.

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Member Avatar for demenace

have you visted the Seagate/Maxstor web site and checked their support site for your model of storage device to see if there are updated USB drivers for Vista?

Member Avatar for RJCO

only maxtor usb device is not working or all USB Devices. if all then you have to start the service in local group policies

Member Avatar for Bernard46

only maxtor usb device is not working or all USB Devices. if all then you have to start the service in local group policies

Would you mind being a little bit more explicit about which service please, and also what you mean by local group policies - I can't find this in my Vista Home Premium system. Thank you

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