Member Avatar for Hacker_Hunter

I need help quickly please! I have a virus that tries to shut my computer down when I'm trying to open anything and it disable my internet protection and my Norton anti-virus protection! Please I need help immediately! :cry:

  • 8 Contributors
  • 8 Replies
  • 243 Views
  • 1 Year Discussion Span
  • Latest Post Latest Post by Rueful Rogue

Dani AI

Generated

The behavior described by — antivirus disabled and repeated shutdowns while trying to open programs — points to an aggressive parasite that loads early and tries to stop removal. 's Safe Mode suggestion and 's idea to abort a running shutdown are useful triage steps; several others noted online scanners and bootable media as options. If Safe Mode is reachable, use it to gather information and copy only personal data to external media while the machine is offline.

Immediate, prioritized checklist:

  • Isolate the PC from the network (unplug Ethernet, disable Wi‑Fi) so the malware cannot spread or pull down updates.
  • Preserve data: copy documents, photos and mail stores only; avoid copying executables or program folders. Example patterns to avoid when copying files:
    Do not copy: *.exe *.com *.scr *.pif *.bat *.cmd
Copy only: *.doc *.xls *.xlsx *.jpg *.png *.pst *.mbox
  • Create logs from a cleaned environment (Safe Mode or a rescue environment): autorun/startup listings, running processes and a HijackThis/autoruns output are the most useful artifacts for diagnosis.

Next-phase actions and fallbacks: run an offline/bootable rescue scanner or use trusted utilities (Sysinternals Autoruns/Process Explorer, a rootkit scanner) to find and disable autostart entries before they load. If removal tools fail or the disk is actively being corrupted (as warned), stop using the machine to avoid further loss — power it down and either image the disk for forensic recovery or perform a clean reinstall from known-good media. After cleanup or reinstall, change all passwords from a different clean machine, install updated security patches and reputable AV, and restore only verified personal files from backups.

Recommended Answers

All 8 Replies

Member Avatar for caperjack

Try booting in safe mode and open norton and see if you can find a name for the virus

Member Avatar for Tekmaven

Are you running Windows XP? or 2000? Does it say something about an RPC error?

Wheny our computer boots up, goto start -> run, and type "shutdown -a" (without the quotes). That should cancel the shutdown sequence, but won't perm fix your problem. Run a virus scan or something else ;-).

Member Avatar for just_a_nobody

I had a virus like that, it was corrupting my hard drive at a rapid rate, and the only thing I could get to stop it was Ewido.

You can download a trial version of Ewido here: http://www.ewido.net/en/

Be sure you update it before using it, and when it finds a problem, be sure to select the check box to do the same action (clean) when it finds a problem, otherwise, you will have to click continue, to keep scanning with every problem it finds.

Member Avatar for Rueful Rogue

Shut down your computer. Place you Norton AV disk in your CD-ROM drive (just before shutdown or immediately at power up). Your computer should boot from the Norton disk and you'll be able to identify and fix the virus (in most cases).

Member Avatar for nanosani

This thread is already years old ... :D

Member Avatar for Rueful Rogue

OPPS!!! "Businesscards" brought it up to the surface with his one word comment and I didn't catch that. I meant well, though.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.