Member Avatar for dharan_28

sir,

last week i buy new toshiba laptop and yesterday i donloaded some games and image convertor and messenger ,,powerpoint,antivirus site and all suddently yesterday evening i open the system but its not opening in normal setting when i open in safemode then it is open and i opened in safe mode and scanned my computer showing 102 files detected so now what can i do again start in normal settings?or any other problem?

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  • Latest Post Latest Post by Bob_180_Bob

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Booting only to Safe Mode while normal mode fails commonly means something that loads in normal mode — an added startup program, driver, or persistent malware — is preventing a full boot. reported a Safe Mode scan showing 102 detections; that pattern fits an infection but can also follow badly installed software or corrupted system files. 's suggestion to try restore options and 's point about deeper scanning are both sensible; the checklist below orders practical, low-risk steps that preserve data and diagnose the cause.

Immediate priority is data preservation. While still in Safe Mode, disable network access if possible, attach an external drive, and copy the entire user profile (Documents, Desktop, Pictures, mail/databases, browser profiles, product keys). Keep a text list of the filenames the scanner reported and any quarantine entries. If imaging software is available, create a disk image of the system drive before making major changes.

Recommended non-destructive sequence while still in Safe Mode: attempt System Restore to a pre-download point; try "Last Known Good Configuration" from the advanced boot menu (F8 on older Windows); perform a clean boot (run msconfig, hide Microsoft services, disable remaining services/startup items) to isolate problematic software; repair system files and check the disk. Commands to run from an elevated command prompt:

rstrui.exe
msconfig
sfc /scannow
chkdsk C: /f

After each step, attempt a normal boot to see if the issue is resolved.

If normal boot still fails or the same detections reappear, scan from outside Windows using a bootable/rescue environment (an offline scan can find rootkits). If offline cleanup fails, restore from the manufacturer recovery or perform a clean OS reinstall only after backups are secured. If any quarantined filenames are uncertain, document them first and consider professional or manufacturer support so warranty and irreplaceable data are protected.

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Member Avatar for mjdodd

it is quite likely that the machine has got the recovery / restore mode switched on.
In safe mode go through to tyhe control panel and look for admin tools or just do a seartch for 'restore' and then you should be able to put the machine backl to the last time it wirked.

if not on using safe mode boot there is an option to go to the last good working version, try that
M

Member Avatar for Bob_180_Bob

Hi,
it sounds like you were surfing the net without a anti virus program running, as you said you downloaded one after downloading a lot of other stuff. You probably have a lot more viruses hiding in there.
You need to check deeper for viruses and malware. Go to:-
http://housecall.trendmicro.com/
or:-

Download and run to remove any viruses you may have. (Sometimes a virus will stop you accessing an anti-virus site, so try going through safe mode (Tap F8 on boot up) and see if you can access it there.)
Then go to :-
http://www.malwarebytes.org/
or;-
http://majorgeeks.com
Download, then run a “quick check” your PC for any problems, if still there do a “full scan.”
Never go on-line without your virus protection and your firewall running.

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