Member Avatar for admoortown

One of our clients uses the builtin backup from small business server 2003.
Now this used to work fine but it hasnt been monitored in about 3/4 weeks so the backup hasne been working (we know this from the monitoring email as it says the backup fails)

on server management we get the following error message:
"A problem has occurred with the Manage Small Business Server Backup snap in. Close and re-open Server Management. If this problem continues, restart the IIS Admin Service."
We also get this message when browing

I have ran the backup wizard to reset the settings and still nothing.

i have also ran the connect to internet and email wizard and again nothing.

any help would be appreciated

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A short, practical diagnostic checklist and a few low-risk fixes to try before rebuilding wizards or reinstalling components.

The problem described by points at IIS/ASP.NET issues more often than NTBackup itself—SBS intranet pages (Backup, Monitoring, CompanyWeb, Remote) must run with the framework and permissions the SBS code expects. Confirming the IIS/ASP.NET side first saves a lot of time. ()

Collect the right logs (this is what asked for). The Backup Wizard creates a wizard log in the SBS Support folder and NTBackup writes job logs under the profile that ran the job. Useful locations to copy before doing anything destructive: the SBS wizard support folder (e.g. the BackupWizard.log under the SBS Support folder) and the NTBackup data folder under the backup user profile. Also export the Application and System event logs and look for ASP.NET / .NET runtime or W3SVC/IIS errors. (flylib.com)

Quick IIS checks and repair steps (safe, well-known):

  • In IIS Manager, open Default Web Site → the Backup virtual directory and check the ASP.NET version; SBS expects v1.1.4322 for its built-in pages. If sites are on the wrong CLR, switch them back (note: these sites often share an app pool so change carefully). ()
  • Re-register ASP.NET 1.1 to restore temp-folder permissions and script mappings:
cd %windir%\Microsoft.NET\Framework\v1.1.4322
aspnet_regiis -ir
iisreset

The Microsoft guidance for ASP.NET temp-file permissions and aspnet_regiis is applicable here. (learn.microsoft.com)

If those steps don’t restore the Backup page, include the BackupWizard.log, the most recent NTBackup log(s) from the NTBackup\data folder, and the relevant Application/System events when escalating. Those artifacts are the single most helpful input for diagnosing whether it’s a .NET/IIS problem, a catalog / VSS problem, or an NTBackup scheduling/media problem. (flylib.com)

Recommended Answers

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Member Avatar for John Triamb

Thanks for the informtaion. Any other posts or blogs ou can recommesnd?

Member Avatar for crunchie

Thanks for the informtaion. Any other posts or blogs ou can recommesnd?

What information? He is asking for help :icon_rolleyes:

Member Avatar for Lincoln25

One of our clients uses the builtin backup from small business server 2003.
Now this used to work fine but it hasnt been monitored in about 3/4 weeks so the backup hasne been working (we know this from the monitoring email as it says the backup fails)

on server management we get the following error message:
"A problem has occurred with the Manage Small Business Server Backup snap in. Close and re-open Server Management. If this problem continues, restart the IIS Admin Service."
We also get this message when browing

I have ran the backup wizard to reset the settings and still nothing.

i have also ran the connect to internet and email wizard and again nothing.

any help would be appreciated

Please go to the Backup node of Standard Management, and 'view', then
copy/paste the text of the backup logfile.

Also, go to your event logs and copy/paste relevent errors from the system
and application logs.
<snip>

Edited by crunchie because: Removed spam link. Keep it on-the-site.
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