Member Avatar for zillah

Hi Experts


I have got a client who has a Canon IR3300 network printer shared on a server 2003 (AD environment)

I shared the printer (it has a static ip address )

There are 7 client (means 7 workstations windows XP SP3 ) , all of them can print (yes they can print without any problem) without any problem.

All of the sudden next day when they try to print a message pops up (I can not recall an exact phrase for the message) that printer cannot print check printer driver or connectivity or a printer is powder on ,,,,I forgot what the exact word of the error message

What I use to do, if I ask the user to log off and log on again or restart a PC he/she can print …….I do not why !!!!!


I disabled a firewall on all PCs (although firewall has configured for File and Printer Sharing Exception).

When the printer does not print still I can ping the printer and display web page of the printer by from all workstations

Services > Printer Spooler is running automatically

When a domain user can not print and if I check the printer properties ( right click )

Printer properties cannot be displayed. The print spooler service is not running

But if a user domain can printer then there is no such an error message as above

What type of troubleshot should I carry out to solve this issue ?

I have been in this situation for 2 weeks and it is really embarrassing every day I receive a call the printer is not working.

Thanks

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Dani AI

Generated

Intermittent "print spooler" failures that clear after a logoff/reboot usually point to the Windows print spooler or a print-driver issue rather than basic IP connectivity. Since reports the device still answers pings and its web UI, focus first on spooler/driver/queue causes (crashed spooler, corrupt job, bad port monitor or driver) before assuming a cabling or switch fault.

Recommended actions (perform with admin credentials):

  1. Reproduce the failure while signed in as an administrator and check Event Viewer (System and Application) for Service Control Manager or spooler errors; record Event IDs and any faulting module names.
  2. If the spooler is stopped or has crashed, stop the service, remove files from C:\Windows\System32\spool\PRINTERS (only after stopping spooler), then restart the service.
  3. Add the printer locally on an affected workstation using a Standard TCP/IP port pointing at the printer IP to bypass the server share; consistent direct printing isolates the server queue/driver as the fault.
  4. On the Server 2003 print server reinstall the Canon iR3300 driver using Canon's supported Windows driver and use Print Server Properties to install Additional Drivers (x86) so XP clients get the correct driver.
  5. If an event log names a specific driver DLL or port monitor, remove or replace that driver and test with a generic PCL driver—kernel-mode driver bugs commonly take the spooler down on XP/2003.
  6. Set the Print Spooler service Recovery options to automatically restart on failure and monitor for repeat crashes.
  7. Follow @mtkmay9: swap the printer's switch port and patch cable and verify the printer NIC link is stable to rule out link flapping or duplicate-IP issues.

When spooler crashes repeat, the exact Event IDs and faulting-module names are the most useful diagnostics for distinguishing a bad driver from a server-queue or hardware/network issue; collect those details before escalating to Canon or Microsoft support.

Member Avatar for zillah

I forgot what the exact word of the error message

I have just check one of the workstation to test the printer again and I received this error

http://img198.imageshack.us/i/errormessageq.jpg/

Services > Printer Spooler is running automatically

Please be aware that a domain user can not run this :

1. Click on Start button
2. Choose Run
3. type in “Services.msc” without the quote marks
4. Enter
5. Scroll to Print Spooler – should show if spooler is running
6. Select
7. On left side, click start or restart

Edited by zillah because: n/a
Member Avatar for mtkmay9

Hello ,

I suggest to you 2 ways.
1. If u used hub, check it up. Some time the hub will be problem.
2. check network cable for printer . Change other net cable.
**** some time u should reinstall the driver. This may take problem.****

Hi Experts


I have got a client who has a Canon IR3300 network printer shared on a server 2003 (AD environment)

I shared the printer (it has a static ip address )

There are 7 client (means 7 workstations windows XP SP3 ) , all of them can print (yes they can print without any problem) without any problem.

All of the sudden next day when they try to print a message pops up (I can not recall an exact phrase for the message) that printer cannot print check printer driver or connectivity or a printer is powder on ,,,,I forgot what the exact word of the error message

What I use to do, if I ask the user to log off and log on again or restart a PC he/she can print …….I do not why !!!!!


I disabled a firewall on all PCs (although firewall has configured for File and Printer Sharing Exception).

When the printer does not print still I can ping the printer and display web page of the printer by from all workstations

Services > Printer Spooler is running automatically

When a domain user can not print and if I check the printer properties ( right click )

Printer properties cannot be displayed. The print spooler service is not running

But if a user domain can printer then there is no such an error message as above

What type of troubleshot should I carry out to solve this issue ?

I have been in this situation for 2 weeks and it is really embarrassing every day I receive a call the printer is not working.

Thanks

Member Avatar for zillah

1. If u used hub, check it up. Some time the hub will be problem.

There is a switch and to this switch two PCs and the printer are connected to it,,,,don't u think if the problem with a switch I should have a problem with two PCs as well not only the printer ?

Might be a port on a switch ,,,,I will try to change that port to different one.

I will change the network cable for a printer as well and see how it goes.

Thanks for those suggestions

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