I have got a client who has a Canon IR3300 network printer shared on a server 2003 (AD environment)
I shared the printer (it has a static ip address 192.168.0.126)
There are 7 client (means 7 workstations windows XP SP3 ) , all of them can print (yes they can print without any problem) without any problem.
All of the sudden next day when they try to print a message pops up (I can not recall an exact phrase for the message) that printer cannot print check printer driver or connectivity or a printer is powder on ,,,,I forgot what the exact word of the error message
What I use to do, if I ask the user to log off and log on again or restart a PC he/she can print …….I do not why !!!!!
I disabled a firewall on all PCs (although firewall has configured for File and Printer Sharing Exception).
When the printer does not print still I can ping the printer and display web page of the printer by from all workstations http://192.168.0.126
Services > Printer Spooler is running automatically
When a domain user can not print and if I check the printer properties ( right click )
Printer properties cannot be displayed. The print spooler service is not running
But if a user domain can printer then there is no such an error message as above
What type of troubleshot should I carry out to solve this issue ?
I have been in this situation for 2 weeks and it is really embarrassing every day I receive a call the printer is not working.