Member Avatar for ekyjim

I have a Dell Dimension 3000 running XP Pro that I just upgraded from SP2 to SP3. After rebooting I get a BSOD 0000007E error. I cannot boot into Safe Mode without getting the same error.

Any solutions?

Thanks

Jim

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As described, the SP3 install produced a STOP 0x0000007E and Safe Mode failed. ’s approach got the machine running — below are focused, practical additions for anyone who hits the same crash and cannot boot.

STOP 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) usually means a kernel-mode thread threw an exception. In practice that most often points to a third-party driver or low-level system service, though corrupt system files or firmware/BIOS issues can also be involved. The fastest path to a reliable fix is to identify the offending module from the crash dumps, then disable or replace it offline.

Immediate troubleshooting steps you can apply when the system will not boot:

  • Boot from rescue media (Windows PE, BartPE, or a Linux live USB) and copy C:\Windows\Minidump and C:\Windows\MEMORY.DMP to another machine.
  • Open the dumps with a debugger (WinDbg) or a GUI tool (BlueScreenView) to see the driver or module mentioned as the faulting file. That filename is the most useful clue you’ll get.
  • If a third-party driver is implicated, disable it offline: boot rescue media, run regedit, use File > Load Hive to load C:\Windows\System32\config\SYSTEM (give it a name like OfflineSYSTEM), then edit HKLM\OfflineSYSTEM\ControlSet001\Services\<ServiceName>\Start to 4 (disabled). Unload the hive and reboot. Alternately, rename the driver file in C:\Windows\System32\drivers to .old so it cannot load. Always back up the hive and any files before editing.

After you regain boot: update BIOS and chipset/storage/network drivers, reinstall or update the problematic driver from the vendor, then reinstall SP3 only after confirming driver compatibility. Keep a current backup and a working rescue USB so future recovery is quicker.

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Member Avatar for Bob_180_Bob

Hi,
Microsoft have a hot fix for this problem but you need to be in windows to use it. therefore you will need to remove SP3 first, get your machine to work and then reinstall SP3 Here is the Microsoft instructions on how to remove SP3 from the OS CD.

Here is the site for the hot fix for your problem:-
http://www.lancelhoff.com/how-to-fix-stop-0x0000007e-error-in-aecsys/
and

A lot of work, You may want to look at slipstreaming your OS CD and doing a repair/install instead.
http://lifehacker.com/386526/slipstream-service-pack-3-into-your-windows-xp-installation-cd
http://www.geekstogo.com/forum/How-to-repair-Windows-XP-t138.html

Member Avatar for ekyjim

Bob:

Thanks. The computer is running again.

Jim

Edited by ekyjim because: n/a
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