Member Avatar for Jibe7

Hello and thank you for looking at this,
I have been having troubles with my computer. It is running windows 7. Randomly Internet Explorer has a pop-up saying "You last browsing session closed unexpectedly". The odd thing is that internet explorer does not show up in applications and does not have a window open, but iexplorer.exe is running. When I try to close this pop-up it runs iexplorer.exe and whenever I end it says "Your tab has been recovered". I also never run Internet Explorer. I ran hijack this and the log is posted below.
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Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:31:28 PM, on 4/25/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\Crock\Documents\Circle Dock\CircleDock0.9.2Alpha8.2\CircleDock.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Windows\SysWOW64\msiexec.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10d.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Skype\Plugin Manager\skypePM.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\msiexec.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\SysWOW64\msiexec.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Crock\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Crock\Documents\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKCU\..\Run: [Google Update] "C:\Users\Crock\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [Speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [Startup] C:\Users\Crock\AppData\Roaming\Microsoft\svchost.exe
O4 - HKCU\..\Run: [StartServiceTTLDPWLA] C:\Users\Crock\AppData\Local\TTLDPWLA\StartService.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Circle Dock Shortcut.lnk = Crock\Documents\Circle Dock\CircleDock0.9.2Alpha8.2\CircleDock.exe
O4 - Startup: SpeedFan.lnk = C:\Program Files (x86)\SpeedFan\speedfan.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\OFFICE11\REFIEBAR.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASKService - Unknown owner - C:\Program Files (x86)\AskBarDis\bar\bin\AskService.exe
O23 - Service: ASKUpgrade - Unknown owner - C:\Program Files (x86)\AskBarDis\bar\bin\ASKUpgrade.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PinnacleUpdate Service (PinnacleUpdateSvc) - KALiNKOsoft - C:\Program Files (x86)\KALiNKOsoft\Pinnacle Game Profiler\pinnacle_updater.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10208 bytes
---------------------------------
Thank you all for helping me!

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  • Latest Post Latest Post by pcs365_2

Dani AI

Generated

reported an IE message saying “Your last browsing session closed unexpectedly” while iexplore.exe ran with no visible window. That symptom, plus the HijackThis output showing third‑party toolbars and a per‑user startup executable living under the profile, fits the common pattern where a PUP/toolbar or a small malware stub keeps launching IE (session recovery dialogs are then shown even if the browser GUI is not obvious). See Microsoft on path/anomaly signs for svchost‑like processes running from non‑system folders. (https://learn.microsoft.com/en-us/answers/questions/3893987/the-activity-of-svchost-exe-is-so-questionable)

Practical order of work (safer than immediately uninstalling IE): first isolate and remove persistence, then repair IE. Run an up‑to‑date adware/PUP scanner (Malwarebytes + AdwCleaner) and quarantine everything it finds; these tools specialize in toolbars/hijackers. () Use Autoruns to inspect and disable any unexpected Run/RunOnce entries and BHOs (do not delete until verified). Then use Process Explorer to open the suspicious executable’s properties and verify its file path and digital signature — if it is in AppData and unsigned, treat it as malicious. (https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns) (https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer)

After cleaning, if the crash/recovery dialog continues, reset Internet Explorer settings (this clears add‑ons and restores defaults) or run the IE repair steps from Microsoft — but only after PUPs are removed and Favorites/backups are taken. Also avoid blindly “fixing” every HijackThis O23 “file missing” line; those can be false positives and fixing registry/service entries without verification can cause more harm. (https://support.microsoft.com/en-us/windows/change-or-reset-internet-explorer-settings-2d4bac50-5762-91c5-a057-a922533f77d5) (https://forums.malwarebytes.com/topic/35366-why-wont-hijack-fix-these/)

Summary checklist: disconnect network if you suspect active malware, run Malwarebytes + AdwCleaner, run Autoruns and uncheck suspicious autostarts, verify with Process Explorer, reboot and re‑scan, then reset IE only if the system is clean.

Member Avatar for pcs365_2

Hi,
Please follow the bellow mentioned steps:

* Disconnect the internet connection.
* Remove all the temporary files and cookies from your computer.
* Close all the windows and goto Control Panel then open Add/Remove programs.
* Select Windows components and uncheck Internet Explorer.
* Now click on next to remove the Internet Explorer.
* Remove all the recently installed tool bars for Internet Explorer.
* Restart your machine.
* Goto Control Panel and open Add/Remove programs.
* Select Windows components tab and put a check on Internet Explorer and click on next to install internet explorer.
* Restart your machine and try to open Internet Explorer. Everything should work fine.

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