Member Avatar for ruby76

Trying to print a page from 5.50sp2 and the picture, which i can see fine on the page, prints out with a blank box with a little red x. Out of 5 pcs 1 works and we all print to the same printer.! help!

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Dani AI

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noted the picture is visible on-screen but prints as a red-box placeholder on most machines while one PC prints it correctly. already suggested checking the browser printing option for background/graphics; since that didn't fix the problem on the affected PCs, here are focused causes and tests that are practical and quick to run.

Common causes

  • The browser prints a cached copy of an image; if the image isn’t saved to disk when the job spools it can appear as a red X.
  • Images served over secure connections or filtered by a web-scanning product (antivirus/proxy) sometimes aren’t cached and therefore won’t be included in the print spool.
  • The page may be using CSS background images (different from inline <img> elements) so behavior differs by setting.
  • Different client printer drivers or browser versions can change how embedded images are rendered to the spooler.

Simple step-by-step checks (in order)

  • Open the image itself in its own browser window (copy the image URL or open it directly) and print that image. If it prints, the file is fine and the issue is how the page is being spooled.
  • Save the page locally as a complete web page and print the local copy. If that prints, the issue is timing/caching when printing from a live page.
  • Clear the browser cache, fully reload the page, wait until all images finish loading, then use Print Preview and print.
  • Temporarily disable any web/HTTP scanning in security software or proxy and test again.
  • Compare the working PC’s browser version and printer driver to the failing PCs. Try installing the same driver or use a generic driver as a test.
  • If the image is a CSS background, confirm the browser’s background-images printing option is enabled on the machine that fails.

If these steps still leave the red X, use the working PC’s settings as a reference and migrate those settings (browser version, security options, print driver). Upgrading an old browser build can also resolve longstanding print-caching bugs.

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Member Avatar for caperjack

in IE go to tools/internet options/advanced/ scroll down to printing and make sure its checked off to print background colors and graphics

Member Avatar for ruby76

Its the same on both pcs..

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