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After reformatting I have re-installed Microsoft 2000 Premium. I was asked for my CD No which I entered when installing both discs and as far as I knew the installation went ok. I can access all Programmes, Power Point, Excel etc but when I open up Microsoft Word to type a document I am getting the 'Installation Screen' again, asking for the CD No again. I've put this in but then get a message 'This is an invalid Number'. I'm at a loss as to what to do now. Can anyone help please as I need my Microsoft Word more than any of the others. Many thanks :sad:
from Scotland

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Last Post by bh99mh
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Uninstall all of Office, reboot, and try to see if one of these three possible solutions that I found work for you:

  • Try to install as shown in this support document.
  • If your system came with a disk for Works with Word, install using that disk. Make sure that you install Works and Word.
  • If your system came with Works and Office, install Works first and then Office. Make sure you use the key for Works for Works and the key for Office with Office.
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Hi Chris,
Many thanks for your prompt reply. I did not want to put the full story in my original thread as I thought it would sound too complicated. The computer belongs to my brother-in-law. He was thinking of selling it and paid PC World £50 to clean his hard drive. He then decided not to sell and is now on a Computer Course and needs to use Word. It is Millenium ME setup and he didn't realise just how drastic 'cleaning the hard drive' was!! I have been able to download all his drivers for scanner, printer and everything else and all is up and running.
I had 2 discs for Microsoft Premium and installed these with no bother, but it was when I went to open Word I got the CD no installation screen. I remembered I also had another 2 discs for Microsoft Office 2000 Premium which had a CD No so I uninstalled the first 2 discs and reinstalled using the 2nd set. As I put each disc in I was presented with the screen asking for the CD No. I put this in and was then able to go forward with the installation. Great, I thought! But again when I tried to go into Word I was getting the CD No screen again and when I put the number in again it was telling me it was an invalid No. All other applications included in Microsoft 2000 are working perfectly. My brother-in-law has lost all discs for his computer so there is no Works disc which would probably have Word on it. I am going to have another go in the middle of the week using the guide explained in Start, Run etc and hopefully this will clear it. I was wondering if there was any way I could isolate Word and instal it as a separate thing?
Many thanks
Mary (Scotland)

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