Member Avatar for computerbear

ELP! Ok long story, I will try to be brief. Monday, my Ipad was stolen. I tried to change every password I have, but I knew they would still be able to see my email. At the time, I had gmail and MSN on my ipad receiving messages. I created a second hotmail account, so my ipad would not have that on it. Both worked fine for a few days. Today, my phone was not getting email and I just tried on my computer. I cannot access my original MSN account no matter what I do. I enter that user id, I have tried to reset that password to see if I can get in. A code is sent to my phone, I enter it. Says it is reset, but when I log in, it only takes me to the new hotmail account. That has one email. My original MSN account has Lots of emails I cannot get to. I don't know if this is some weird fluke with MSN, or if whoever took my Ipad somehow got access even though I changed my password.

Please help!!!

Thanks

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  • Latest Post Latest Post by mjdodd

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A concise expert note to supplement the thread by (partial access returned but folders/old mail missing) and ’s hijacking observation: below are the practical checks and next steps that resolve most “account ok but mail gone” cases.

First, look for deleted/hidden mail before assuming it’s lost. Sign in at Outlook/Hotmail on a PC or Mac (mobile browsers can hide recovery features), open Deleted Items and use the “Recover items deleted from this folder” option to restore messages that were soft-deleted; retention and recoverable-item periods can vary (default 30 days in many cases). (support.microsoft.com)

Second, confirm whether a mail client or device removed messages from the server. If an external device was set up with POP, it may have downloaded then removed server copies — those messages would live only on that device unless a “leave copy on server” option was enabled. Check any other mail apps or computers for local copies, and review your account’s IMAP/POP settings. Also check Mail > Rules and Mail > Forwarding in your Outlook settings for hidden rules or forwarding that could move or send new/old mail elsewhere. (support.microsoft.com)

Third, treat account compromise as a real possibility when mail/folders disappear or settings change. Review the Recent activity/sign-in page for unfamiliar access, remove unknown devices, and check security info and forwarding/connected accounts. If you cannot restore control or recovery methods were altered, use Microsoft’s sign-in helper and the account recovery form (Account Recovery / ACSR) or follow the “recover a hacked account” guidance to escalate. (support.microsoft.com)

If those steps don’t recover mail, contact Microsoft support and secure the account (strong new password, enable two-step verification, remove suspicious forwarding/rules). If messages were permanently purged or only existed on a stolen device, recovery may not be possible — document dates/subjects of missing mail before contacting support to speed any investigation. (support.microsoft.com)

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Member Avatar for computerbear

So, If there is a better place to put this, let me know. I couldn't find what I thought was the perfect spot. Update:

OK, I am in my MSN account, but it is almost like part of it has been wiped. I don't get it. My contacts are still there, and I just got a couple of new emails there, but all my folders, (recipes, pictures, to save, school, etc. ) are gone, along with ALL old email. The only two are the two I just got. I am hoping they are not TRULY gone and they are on the server somewhere. So, do y'all think this has something to do with MSN, or the lost Ipad and the nefarious person who took it?

Member Avatar for computerbear

I'm going to mark this as solved. At this point I am convinced it is an MSN server problem.

Member Avatar for mjdodd

There have been a number of apparent hi jackings of accounts at MSN and hotmail. Users unable to access them (as if the passwords were changed but I agree it may be a deeper problem and the thread is not going any further!
M

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