Member Avatar for eXceed69

I have a fresh installed w7 64bit(previously 32bit) for my laptop. At first I can download any files for both firefox 3.6.13 and ie 8. However, with a couple of w7 updates I was unable to download any files from both browsers. What I did is go to system restore to isolate the issue turn off the w7 update and back to normal for ie8 however i notice that firefox is the same (it auto delete, observe that on a bigger mb see the temp file then after completion removed). Since I can move on with ie 8 which can only download after a reboot both now cannot download any file from any site even a right click save as.


Help me please this is been an issue for me for window 7.

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Dani AI

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Short summary and likely causes: the symptom you describe (a temporary download file appears during transfer and is removed as soon as the download finishes) almost always means a system-level component is deleting or moving the file after the browser writes it — either an antivirus/quarantine filter, a leftover AV driver/service from an uninstalled product, or an IE/security policy/permission problem. already noted NOD32/BitDefender and that Firefox was fixed by a config change; as hinted, multiple AV products or leftover AV components are high-probability culprits.

Practical, ordered troubleshooting (fastest → deeper):

  • Test in Safe Mode with Networking and with a clean boot (run msconfig, hide Microsoft services, disable the rest). If downloads work there the cause is a 3rd-party service/driver.
  • Capture what actually deletes the file with Process Monitor (Sysinternals). During a reproduce: filter to the download folder/Temp and look for DeleteFile or SetDispositionInformation operations and note the process name that performs them.
  • Check Event Viewer (Application/System) at the exact timestamp for AV or Attachment Manager entries and review any AV quarantine logs or alerts from the time of the download.
  • Use Autoruns to find leftover services/drivers from previously removed AVs and remove them, or run the vendor’s official removal tool for any AV that was installed.

Other checks and fixes:

  • Verify IE settings: Tools → Internet Options → Security → Custom Level — ensure “File download” and related prompts are enabled; check Downloads folder permissions.
  • Run sfc /scannow and a quick chkdsk if disk issues are suspected.
  • Keep only one up‑to‑date AV active; if Process Monitor identifies an AV process deleting files, use the vendor removal utility and reinstall only one product.

Create a restore point before major changes. The ProcMon trace plus Event Viewer entries will usually point straight to the offending process if the above doesn’t immediately reveal it.

Commands to run from a command prompt (for quick checks):

msconfig
eventvwr.msc
sfc /scannow
chkdsk /f

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Member Avatar for Rik_

This is not normal windows behviour. What antivirus and antimalware software have you got and have you done full scans with them recently? Did they find anything? If so, what?

Member Avatar for eXceed69

i have nod32 on it and i try uninstalling the av however issue is still there.. :(

Member Avatar for Rik_

Nod32 is antivirus, what antimalware software do you use?

Member Avatar for eXceed69

w bit defender...i have resolve for firefox by editing a config but issue still exists with ie..

Member Avatar for Rik_

Bit Defender is also antivirus and not antimalware.

You should only ever use 1 antivirus program as they can clash with one another.

Download Mbam - http://www.malwarebytes.org/mbam.php update it, and do a FULL scan. Post it's resulting log here.

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