Hi there,

I just got a new laptop yesterday (refurbished) and i cannot connect it to the internet via a wireless network. it will connect with a wired one though. i've tried 2 seperate networks and all other computers seem to be fine on both so i'm guessing its something to do with my settings. when i tried to ping the IP address, it came back with media state... media disconnected. i don't know if this is part of the problem?

please somebody help me! thank you :)

In case of wifi, usually there is a key, WEP or WPA, which protects it, and you have to enter the key in the Connection settings to get access. The key is usually found when accessing the router via the url http://192.168.1.1 in a web browser

What laptop is it? It most likely has a wireless on/off switch and it looks as if it's turned off.

Its an Acer Aspire One. There's a wee switch at the front of the laptop and its definitely on. Thank you for your reply though.

If not try updating the driver using the wired connection! Sometimes the internal drivers are out of date and won't connect to newer wireless routers.

Hi,

If you could provide more information about your laptop (model, operating system, etc.)

Provide a screenshot of (Start > Run > TYPE: "CMD" > TYPE: "IPCONFIG/ALL")
--
Provide a screenshot of (Start > Right Click "My Computer" > Properties > "Hardware" Tab > "Device Manager" Button > Expand "Network Adapters")

Doing this above would will give me a better insight of troubleshooting the issue.

But by what you are describing to me, it seems as if this is a issue with your wireless network driver. I would suggest going to your manufactures website > search for your laptop > drivers & downloads and install the current dated wireless network driver.


Awaiting your reply,

If not try updating the driver using the wired connection! Sometimes the internal drivers are out of date and won't connect to newer wireless routers.

Hi there, thanks for your reply as this is something I've not tried. How do I do it thanks?

If you are running Windows 7 then go to Windows Update. Click Check Online for Updates. When finished you will find thre are some Optional updates. Click these and select the ones you want. One of them will likely be the Wireless Card driver.

If not then go the manufactures site of your laptop and see if they have any updated drivers for your laptop.

If all else files you need to find the make and model of the wireless card and then got to that manufactures site for the drivers.

If you read ALL of the posts in this thread, updating the driver has already been suggested!!!

This article has been dead for over six months. Start a new discussion instead.