Member Avatar for Inspect480

I have a Dell XPS running windows xp with all the updates you can get installed. I installed office 2010 and used it about a month with no problems. Then I got the brillant Idear to try a system speed booster. It came with a regestry cleaner I know it was a bad move this has since been removed from my system. Now to the problem outlook was acting strange and then it stoped working I removed all of office and tried to re install it . Now I recieave a messeage that setup has detected Legancy groove or MS groove software on this system. It must be uninstalled befor installing this software. I have tried finding groove in Add or remove. I have tried other removal tools found on cnet nothing has seamed to work any help would be greatly welcome! :'(

  • 3 Contributors
  • 8 Replies
  • 234 Views
  • 2 Weeks Discussion Span
  • Latest Post Latest Post by Inspect480

Dani AI

Generated

— you already did the sensible first checks (Control Panel, manual file search, registry edits) and pointed to the Microsoft steps, so the next moves are the ones that actually finish what the built‑in uninstall misses: run an Office “scrub” to remove broken installer metadata, then remove leftover startup/shell hooks and the user data folders. The Office setup check will refuse to continue if any Groove/SharePoint Workspace traces remain, even when Add/Remove shows nothing. (learn.microsoft.com)

  1. Run the OffScrub (Microsoft “FixIt” VBScript) for Office 2010 to remove all Office/Groove artifacts. Download/extract OffScrub10.vbs (OfficeDev repo), open an elevated Command Prompt, change to the folder containing the script and run something like:
cscript OffScrub10.vbs ALL /Quiet /NoCancel /Force /OSE

When it finishes reboot and try the Office install again. OffScrub is the recommended, supported way to clean broken MSI state that confuses installers. (github.com)

  1. If OffScrub doesn’t clear the block, use Autoruns (Sysinternals) to find and remove Groove startup entries and shell helpers (examples to look for: GrooveMonitor, BCSSync, GROOVEEX.DLL and the “Groove GFS” shell extensions / Explorer overlay IDs). Uncheck then delete those entries, and use ShellExView to disable any Groove shell extensions before rebooting. These tools show the exact registry/run locations so you don’t guess. (learn.microsoft.com)

  2. Finally, remove leftover data folders (back up first): on Windows XP check and remove Groove data under the user profile (for example C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Office\Groove) and any program folders left under C:\Program Files\ or C:\Documents and Settings\All Users\Application Data\Groove Networks\Groove. Back up the registry (File → Export in regedit) or create a restore point before deleting registry keys manually. After cleaning, reboot and rerun the Office setup. (support.microsoft.com)

If these steps still fail, capture the OffScrub logs and the exact installer error text (copy the dialog) and post those logs — they show which registry/product key is blocking setup and point to the precise key to delete. ’s suggestion to remove registry leftovers is correct, but use the OffScrub + Autoruns route first to avoid unsafe manual deletions.

Recommended Answers

All 8 Replies

Member Avatar for Inspect480

jingda I thank you for the advice I had all ready read thouse two articles. I had followed the MS way of removing groove . I cannot find any of the Hkey extision in my system yet I still recieve the same error code??

Member Avatar for Inspect480

sorry no laptop desktop. I have allready deleated the program. I followed all the directions properly. I even looked through explorer and found any groove files and deleated them. I tried to reinstall groove 3.1 ? and recieved the same messeage.

Member Avatar for jingda

Try searching the net for how to remove Outlook 2010 Groove. See whether there are any links that help, if not you have to take your computer to an expert or a repair man to help you remove the software. Good luck:)

Member Avatar for Inspect480

This question still has not been answered if anyone could add anything more it would be good.

Member Avatar for opgaur.it

sorry no laptop desktop. I have allready deleated the program. I followed all the directions properly. I even looked through explorer and found any groove files and deleated them. I tried to reinstall groove 3.1 ? and recieved the same messeage.

delete from registry also.

Member Avatar for Inspect480

I have deleated everything I could find on groove from the reg.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.