Hi, i have a problem regarding on my laptop. It is ECS elitegroup.
The problem starts when my cousin borrows my laptop for her to make a reviewer.
While she is typing on a Microsoft Word 2007, it suddenly hangs. Well, my cousin is not a techie person, so she restarted. While starting up or loading up, it now hangs up on that screen. And every time my laptop it hangs in there.
What does it mean? does a virus infected my laptop?
Another is that, when i try to solve it by booting it into safe mode.. it also hangs while reading the file ....MUP.SYS. and i wait for a several hours. When i try to reinstall a new OS, and when setup is loading files, it shuts down and restart..
How do i solve this problem? does a virus is blocking the installation of my windows xp?
sorry if my english is poor.
please help me solve this problem. thanx in advance!