Member Avatar for ibthevivin

I could not find a thread addressing my direct concern. I'm hoping the community can help me with this before I have to send my laptop out for a 2 week turnaround time. >_<

My Acer AS3820T freezes on boot screen. Does not load mobo bios and doesn't allow me to click by buttons to load bios (in this computer's case it's F2). BUUUUUT! When I click ESC, it restarts the mobo, and when I click CTRL+ALT+DEL, it shows info about the computer (i.e. processor, processor, hard drive).

I swapped the hard drive out, removed and reinstalled ram, but nothing changes. IDK if the problem was caused by Windows 7 or a bios update.

If you need more details, let me know.

Thanks DaniWeb

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  • Latest Post Latest Post by Redskyhelp

Dani AI

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reported that the AS3820T refuses to show the BIOS prompt and hangs on the boot screen when an SSD is installed, but boots fine with a mechanical HDD. That exact symptom (device initialization timing/compatibility problems at POST) is usually a firmware/BIOS-level issue rather than a Windows problem — the motherboard is trying to enumerate the SSD and the drive’s controller/firmware isn’t responding in the time the BIOS expects. (learn.microsoft.com)

Practical, safe checks to run (in order): remove battery and AC, hold the power button ~30 seconds to fully discharge, open the bay and reseat the SSD, then try booting again. If available, test the SSD in a different PC or in a USB-to-SATA/M.2 enclosure to confirm it enumerates reliably; testing on another machine removes the BIOS variable and shows whether the drive firmware is healthy. If the drive is visible elsewhere, update the SSD firmware with the vendor tool — note many vendors provide dedicated utilities and some firmware updates require the drive to be connected internally or via a vendor boot ISO (not always updatable over a simple USB enclosure). (semiconductor.samsung.com)

If the SSD tests healthy, update the laptop BIOS from Acer’s support site (use the model/SN lookup on Acer’s Drivers & Manuals page) and then update the SSD firmware with the official tool. Do not flip SATA modes blindly: switching to AHCI on a Windows 7 boot drive can cause a boot failure unless the AHCI driver is enabled first (registry change to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Msahci, set Start = 0 — follow Microsoft’s KB instructions before changing BIOS settings). Back up data before any firmware/BIOS flash. (community.acer.com)

If the laptop still won’t POST with any SSD installed (you already tested multiple SSDs), the most likely outcomes are (a) the laptop’s old BIOS simply won’t initialize those SSD controllers reliably, or (b) an intermittent hardware fault on the SATA interface. Options then are to use a known-compatible (older SATA II) SSD or keep the HDD, or pursue a BIOS reflash/RMA/repair. Comments like ’s safe-mode suggestion help after Windows starts, but won’t affect a POST hang — the work above targets the actual failure point.

Member Avatar for ibthevivin

UPDATE!

So I swapped the SSD in the laptop with an HDD and the problem is gone. I can't seem to figure out why the laptop won't boot with an SSD in it. mobo BIOS remains the same and I tried to different SSDs and still the same issue.

Anybody have any ideas??

Member Avatar for akshay cool

my dell desktop..........can't show display............then what to do.....

Member Avatar for ibthevivin

For your dell desktop: is your video cable connected to your motherboard or to a separate video card?

Member Avatar for Redskyhelp

Try pressing the display button when you are booting. Then continue to press f8 until boot options then access files with safe mode.

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