Member Avatar for losinghope

I'm hoping someone can help. I think the other day I deleted something, maybe Roxio? that said it was rarely used. Apparently it must have taken out a driver because my computer crashed and I have tried and tried to get it up and running. It seems that sometimes I can get it to the windows, but as soon as I move my logitech wireless mouse, it crashes. Othertimes it says detecting array. I've tried to reboot F12 and F2 and start from CD reboot, hard drive reboot, restore to prior time, etc. Nothing works. Also, I got into something today that tested everything and passed on all tests. Yet it crashed again. Help!

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  • Latest Post Latest Post by rch1231

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A concise expert summary and action plan that builds on ’s symptoms and the suggestions from and .

First, isolate the pointing-device vector. Remove the wireless receiver and any nonessential USB peripherals, then test with a simple wired or PS/2 mouse. If the system is only unstable while the wireless dongle is present, the problem is almost certainly a driver/USB conflict rather than core Windows corruption. If the crash still happens with the dongle removed, proceed with the steps below.

Recommended troubleshooting sequence (in order):

  • Boot Advanced Options (F8): enable “Disable automatic restart on system failure” to capture any STOP code, and enable “Boot logging” so Windows creates C:\Windows\ntbtlog.txt for driver load diagnostics.
  • Try Safe Mode and Device Manager: remove or roll back HID/Logitech drivers and use “Show hidden devices” to uninstall ghost USB/HID entries.
  • If Windows won’t stay up, boot a rescue environment (Linux live USB or Windows PE) to copy important files off the drive before further repair.
  • From a recovery environment run disk checks (chkdsk /r) and inspect SATA/RAID status in BIOS — a changed SATA mode or a degraded RAID can cause intermittent detection messages and boot failure. Reseat SATA cables and test with one drive if applicable.

If driver removal and disk/BIOS checks don’t resolve the crash, an in-place Repair install (the option noted by ) is a reasonable next step — but only after backing up data. Use an XP installation disc that matches the installed service pack level, run Setup, and choose the Repair option when the existing installation is detected. Repair preserves installed programs and data but is not a substitute for a full backup.

If Repair fails or the array/drive shows hardware faults, plan for a clean install or drive replacement after data recovery.

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Member Avatar for tigerbright

Hi , I suggest based upon your note of wifi mouse issue is to remove all usb wifi devices then try to boot via " last known good Windows" option in start menu (F8)
If boots to Windows uninstall usb wifi devices from device manager , attempt to restart via normal boot . If successful restart again to create a revised last known good Windows , then reinstall the usb wifi device(s)
ps check for a chipset/installation file update and if published install before reinstalling the usb devices - a precaution that may assist resolution of this issue

Member Avatar for rch1231

Boot from the XP CD and start the process till you get to a screen that says that it has detected an old copy of Windows and asks if you want to repair, Replace or write over. Use the repair option.

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