I have recently been sent a Dell Alienware MX17 R4 from a friend/client who automatically installed the Windows 8.1 (64bit) update over his installed Windows 8.0 (64Bit) OS; which now no longer works correctly, eg; the Dell AlienRespawn, AlienFX and Alien Command Center programs no longer function. The original 'Recovery' discs that were made when the Win 8 (64Bit) OS was still in place, are now useless, and so too are those OEM partitions for the recovery/reinstall options. Probably because the new Win 8.1 upgrade appears to be unable to locate/read them!
The machine has all the latest available BIOS, and driver updates from the Dell website,
and needless to say, any human Support from Dell thus far, has been negligible, maybe the Festive Season is not a good time to engage in this type of repair activity, and the Dell ‘computerized’ Support website system no longer recognizes this particular Alienware M17xR4 (U3E1) anymore because, I fear, this Win 8.1 OS is now different from the OEM version installed to the Service Tag number.
I feel so very sad for my client, as this very expensive laptop gift from America was his pride and joy, and as a Paraplegic on limited finances, he was hoping that I would be able to resolve these issues for him. Unfortunately, I am only a family nominated Mr. Fixit, whose years of experience with PC’s and Laptops has been mainly in the wonderful world of Windows XP, where there has never been any shortage of help from real experts.
Are there any such Alienware experts here in Daniweb, that may be able to offer any help with this particular Dell creature?