Member Avatar for jennmadigan

CAn anyone help????

I can't install Windows Live Messenger.. get error code 1604. Anyone know what is causing this??

As well as that prob, I can't get into my hotmail account. I log in and then get "Page cannot be displayed"

Could this be an update that I'm missing? An error in the registry?...


Thx
J

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reported two problems: Windows Live Messenger failing with error 1604 and Hotmail returning "Page cannot be displayed" after login. suggested some basic checks and a reinstall, and the OP later noted the issue was resolved but not by those steps. The following provides additional diagnostics and concrete actions that target causes not covered earlier.

For the Messenger/1604 side, the Windows Installer subsystem and install metadata are common culprits. Recommended diagnostics include re-registering the Windows Installer service, enabling verbose MSI logging and reviewing the log for the failing action, checking the Application event log for MsiInstaller entries, running System File Checker, inspecting permissions on C:\Windows\Installer, and confirming adequate free disk space. Example commands to gather logs and repair core services:

msiexec /unregister
msiexec /regserver
sfc /scannow

msiexec /i "C:\path\WindowsLiveMessenger.msi" /l*v "C:\Temp\wlm-install.log"

If the installer is an .exe wrapper, look in %TEMP% for launcher logs. Create a System Restore point before any manual registry edits or permission changes.

For the Hotmail "Page cannot be displayed" after login, issues often live in name resolution, the local network stack, or TLS/SSL validation rather than the page UI. Recommended diagnostics include verifying system date/time, flushing DNS, resetting Winsock, inspecting the hosts file for redirects, clearing the SSL state, and using basic DNS/route checks to see where the connection fails:

ipconfig /flushdns
netsh winsock reset
nslookup login.live.com
tracert login.live.com

If DNS resolves but connections fail, testing the same account from another device or via a different network (for example, mobile tether) helps isolate local versus ISP problems. Running a current anti-malware scan is also advisable if the network stack appears altered.

Collecting the verbose msiexec log and any MsiInstaller Application log entries makes follow-up troubleshooting far more effective. Exercise caution with registry or permission changes and keep a restore point handy.

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Member Avatar for 'Stein

First off, I would ask you to please not 'piggyback' your post on to others'.

Let's try a Google search of [search]Messenger Error Code 1604[/search].


1604 Installation suspended, incomplete.

If it was me, I would try to redownload the installation file from somewhere else, and run it again.

Also, try installing it while both the AV and the firewall are off.

As well as that prob, I can't get into my hotmail account. I log in and then get "Page cannot be displayed"

Have you tried any other browsers? Secondly, be sure your security settings allow cookies...as they are needed for this.

Also try this without an AV/firewall running.

Member Avatar for jennmadigan

thanks for your attempt to help but i fixed it and it wasn't that

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