Member Avatar for Member #207603

Hi - I am unable to log into hotmail since I have installed a new Netgear w614 wireless router. All other web pages work just fine but when I go www.hotmail.com and enter my username and password the browser tries to go to the mail inbox but instead it give me the following error "The page cannot be displayed".

I have been researching the problem and I have tried the following without any luck:

1. Disconnected the Router from the chain and connected my PC (win XP) directly to the ADSL modem and still no hotmail.

2. With the wireless router disconnected I tried to access hotmail using Mozilla on the XP PC but still no success

3. I brought the router back in the chain and made sure the MTU sizes on the Wireless router, ADSL modem and XP PC are all 1500.

4. I have done the ping test to hotmail with size 1472 and I get replies without fragmenting the packets so I know that 1472 + 28 = 1500 is an acceptable MTU size.

5. I have tried to access hotmail through Microsoft outlook with no success

Now I am out of ideas and really praying that one of you will know how to resolve this situation. Can anyone help please?

Gracias!

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Dani AI

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Quick summary and next steps for (and thanks to for the restart suggestion). Because other pages load but the Hotmail flow fails, focus on isolating name resolution, local overrides, proxies/firewalls, and the TCP/SSL path. The following commands and checks are quick, non-destructive and will show where the connection is breaking so you can share concise evidence with your ISP or support.

Run these from an elevated Command Prompt and note any unexpected output:

nslookup hotmail.com
tracert hotmail.com
ipconfig /flushdns
netsh winsock reset
type %windir%\system32\drivers\etc\hosts
netstat -an

What to look for and follow-ups:

  • If nslookup returns addresses that look wrong or unreachable, change your DNS temporarily to public servers (for example 8.8.8.8) and try again. A bad DNS or hosts entry can redirect or drop the site while others work.
  • If tracert stops at your ISP’s gateway, the problem is upstream — provide that trace to the ISP. If it reaches Microsoft hosts but the browser still fails, the issue is likely local (proxy, firewall, or SSL interception).
  • Check the Hosts file for any hotmail/live/msn entries and remove them. Disable third-party firewalls/AV briefly to test. Try another device or a phone on a different network (cellular or a friend’s Wi‑Fi) to confirm scope.
  • If the browser initiates connections but the page times out during redirects or login, run a capture with Fiddler or Wireshark (do not post credentials). Look for TCP resets, long TLS handshakes, or repeated redirects.

If those diagnostics don’t reveal the cause, collect nslookup/tracert outputs and a short packet log and give them to your ISP or Microsoft support. Do not post credentials in the forum; post only the command outputs. Also check the Netgear W614 firmware and, if needed, try a factory-reset + firmware update as a last local step.

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Member Avatar for The Dude

Have to tried rebooting your modem??

Good luck!

Welcome to the site :)

Member Avatar for Member #207603

Yup, even hit the reset button on the ADSL modem when it was directly connected to the PC but still no luck.

Any other ideas?
Really appreciate it guys...

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