Member Avatar for Orange

I have a few problem on my PC

1. There is a game where I have been playing but today when I tried to log in it give me the message as "HKMJ caused an access violation in ......exe at 0x00000024.

2. I have downloaded the free AVG anti virus software and tried installing but every when I click set up, the same message "SETUP caused an access violation in SETUP.EXE at 0x00000024" and not able to install.

3. I also have the same problem with "about: blank" and had tried using the methods I have read on the forum but it does not work.

Would appreciate if someone could help

Thanks

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The symptoms reported by (programs crashing with access‑violation dialogs, an AV installer that fails, and the browser showing a persistent blank page) can come from three broad causes: malware hooking or corrupting files, damaged or mismatched system DLLs/shell extensions, or failing hardware (usually RAM). was right to flag malware as a likely culprit, and seeing the same AVG-install failure is a common pattern when an existing infection or a corrupted partial install blocks setup.

A practical checklist to isolate the problem:

  • Gather facts first: record the OS, the exact module or filename named in the error, and whether the same failures happen in Safe Mode. The module path/signature often points to whether something is malicious.
  • Boot to Safe Mode and try the installer and the affected program. If they work in Safe Mode, suspect drivers, shell extensions or resident malware.
  • Run an offline/rescue scan (bootable rescue media or a second-machine download) so an active infection cannot block removal. If an antivirus install keeps failing, use the vendor removal/cleanup tool to eliminate remnants of previous AVs before reinstalling.
  • Repair system files (on XP and later, run sfc /scannow) and run disk checks (chkdsk /f). Use Event Viewer/Dr. Watson (older Windows) or Reliability Monitor to capture crash details so you know which module is involved.
  • Test memory with Memtest86+ and try removing/reseating RAM if errors appear.

Use Autoruns/Process Explorer to spot unusual shell extensions or DLLs injected into processes; disable anything unfamiliar (but back up the registry first). If the machine is running an obsolete OS (for example Win98), modern AV/tools may not work—back up data and consider reinstalling or upgrading to a supported OS. If these steps do not resolve the crashes, a clean OS install is often the fastest way to eliminate hidden corruption.

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Member Avatar for MAD_DOG

Sounds like viruses/spyware and your on Windows 98 right?

Member Avatar for wardsb

Have got the same problem with the AVG installation. Did you eventually solve it??

I have a few problem on my PC

1. There is a game where I have been playing but today when I tried to log in it give me the message as "HKMJ caused an access violation in ......exe at 0x00000024.

2. I have downloaded the free AVG anti virus software and tried installing but every when I click set up, the same message "SETUP caused an access violation in SETUP.EXE at 0x00000024" and not able to install.

3. I also have the same problem with "about: blank" and had tried using the methods I have read on the forum but it does not work.

Would appreciate if someone could help

Thanks

Member Avatar for DMR

wardsb,

Please post your question in it's own thread; we have a policy against members posting their questions in another member's thread.

Thanks.

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