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Hi, my laptop is an Acer Aspire 5101AWLMi AMD MK36 2GHz, 1GB DDR2 with Windows XP Media Centre Edition SP2.

I installed Nokia software for my phone. To cut a long story short it went wrong and I did a system restore. itunes and quicktime stopped working. I tried uninstalling and reinstalling. No joy so went on a few forums, tried windows clean uninstall, deleting quicktime from registry and program files and still errors.

AOL detected no Quicktime and has put on version 6.5 automatically which came with a quicktime updater. That detects there are updates and tries to download mpeg4 but fails and says sever busy.

When I download the latest quicktime stand alone installer it says the data for this product is corrupt when I run it. When I download the combined itunes/quicktime installer it says a more up to date verion of quicktime is installed so installation cannot continue.

Been on with this for quite a while now and it's getting really frustrating.

Please help me!

Thanks.

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Last Post by dtcmusic
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find the directory that quick time is installed on, delete it, then try installing a genuine download of the program. Make sure you are logged on as an administrator.

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Hi, thanks for replying. I did what you said but I just got the same error message. Windows Installer! The configuration data for this product is corrupt. Contact your support personnel.

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u have to find all traces of quicktime and delete it. ensure to clean up temp files too

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That's easier said than done. I've tried to do this via the registry, program files, windows system32 file. I just can't seem to sort it out. I don't know why the quicktime installer is saying data corrupt. Maybe I deleted something I shouldn't. I'm wondering if I should try to reinstall an earlier version of my registry. I have some back ups I made with CCleaner.

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I had to do a system restore then reinstalled Quicktime without the error.

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Thanks but I've solved it with a system restore. I'd already tried that method and it didn't work. Wish I could do a system restore on Sunderland FC, they just lost 7-1. I'm off to drown my sorrows.

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