Member Avatar for Pixguy

I'm getting red X's instead of images only on Amazon's website. The ads show up fine on Amazon but the product photos and buttons don't load. The only other website I have trouble with is Target. Everything else works fine. Images don't load when I get junk mail from Amazon, too.

I have IE, Firefox, and AOL browsers and it happens on all so it's not a browser issue. Internet options are set to load images and I've cleared the histories, cookies, etc. numerous times.

Any ideas?? Thanks.

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Dani AI

Generated

Brief diagnostic note tied to the thread: the pattern — red Xs only for Amazon/Target content, across IE/Firefox/AOL, and only on one workstation on a Small Business Server network — strongly points to something local on that PC intercepting or misrouting requests for images (DNS/hosts entry, local proxy/filter, antivirus/SSL-intercept, or a winsock/HTTP hook), rather than a browser rendering bug. This complements ’s and ’s suggestions and the workplace/proxy observations from .

Quick checklist (least invasive first):

  1. Open a broken-image URL directly (right‑click image → copy URL → paste in address bar).
    • If the image returns a server error (403/404) note the HTTP status.
  2. Check DNS/name resolution:
    • Run nslookup <image-hostname> and tracert <image-hostname> to see where it resolves and if routing stops.
  3. Inspect the hosts file (C:\Windows\System32\drivers\etc\hosts) for any entries mapping Amazon/Target domains to localhost or wrong IPs. Back up before editing.
  4. Flush DNS cache: 
    ipconfig /flushdns
  5. Temporarily disable any AV/web‑filtering/“web shield” component (brief test only) or boot into Safe Mode with Networking to see if images load.
  6. Reset networking hooks if needed (run as admin): 
    netsh winsock reset
netsh int ip reset

    then reboot.

  7. If still failing, capture HTTP traffic with a proxy tool (Fiddler/Wireshark) to see request/response headers and exact failure mode.

Notes and cautions: avoid leaving AV or filtering disabled; always back up the hosts file and run commands as an administrator. Because inline email images use the same external hosts as web images, their failure is an important clue that name resolution or a content filter is the likely culprit. Useful artifacts for deeper troubleshooting: the broken-image URL, nslookup/tracert output, a hosts file copy, and an HTTP trace showing the request/response.

Recommended Answers

All 9 Replies

Member Avatar for bobbyraw

try updating your java engine

Member Avatar for Pixguy

Just tried updating Java but that didn't seem to do anything. Any other ideas? Thanks.

Member Avatar for coolraj003

WHat OS are you using cos we have one other thread with same issues on Vista and one of my colleagues had it on 2000. Didnt find no solution to the issue as yet but there is a case that it happens randomly. SOmedays the images load and some they dont. What bout urs. Is it like that or are ur images not loading up constantly?

Regards
Raj

Member Avatar for Pixguy

I'm using XP Pro. This is happening all the time but only on Amazon's website and Target's website. Really strange and really annoying. Thanks.

Member Avatar for uniquestar

Are you using a Machine at Home or at work?

Does your connection go through a proxy?

My Company's proxy blocks some ports and sites, and other random things, also if Amazon's images in the emails are done through HTML and not attached, then the proxy would block them too.

Member Avatar for coolraj003

My colleague's was at work and most likely using proxy. but then it would work fine somedays and others it d be a horse's ass to get the pix to load.

Raj

Member Avatar for Pixguy

This is at work. I have a small network set up with a Small Business Server. The modem is attached to the server and all connections go from there. I don't get this problem on any other client computer on the network nor on the server itself.

Member Avatar for uniquestar

Does that PC have any firewalls running differently to the rest of the PCs?

Member Avatar for Pixguy

No, firewall settings seem to be the same. Also, this computer had been running fine until this problem came up on it's own. I can't trace it to any changes that were made.

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