Member Avatar for sirplayerrock

i did a fresh install on my compaq pavilion 8543c desktop, but when i finished i could not connect to the internet so i tried to do a ipconfig/reset but when i typed "ipconfig /released" i got a message saying "no operation can be performed on the local area connection while it has its media disconnected." I believe that i am missing a driver but i can't find out or don't know what driver i need to connect to the internet,can any one help me?

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Most likely cause: the system either does not have the correct Ethernet/Wi‑Fi driver installed or the onboard adapter is disabled/not being detected. has already tried downloads and a general driver pack, and has suggested power‑cycling and BIOS checks — both sensible — so here is a focused, practical checklist to identify the adapter and get the correct driver.

Check basics first: confirm the Ethernet cable and router port are good (try a different cable/port and look for link/activity LEDs). In Windows, open Device Manager and look under “Network adapters” or “Other devices.” If you see an unknown “Network Controller” or a device with an error icon, open its Properties → Details → Hardware Ids and copy the top value (it looks like PCI\VEN_XXXX&DEV_YYYY). Use that hardware ID on another machine to locate the exact vendor driver (common VEN values: 10EC = Realtek, 8086 = Intel, 14E4 = Broadcom).

Driver install tips: download the exact driver that matches the adapter and the OS bitness (32 vs 64). If the HP site page shows a driver but an installer fails, unzip the package on another PC and use Device Manager → Update driver → Browse my computer → Let me pick → Have Disk, then point to the folder with the .inf file. Install chipset/motherboard drivers first if available; those often include the LAN driver. As suggested, power‑cycling and enabling onboard LAN in BIOS can force Windows to re-detect the device.

If Windows still does not detect hardware at all, test with a temporary USB‑Ethernet adapter or USB tethering from a phone to get online and pull drivers, or try a PCI(e) NIC if the onboard controller has failed. Post the Hardware Id string here if help locating the exact driver is needed — indicated he can assist with driver matches.

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Member Avatar for rch1231

Go to the HP/Compaq support site and put in your model number. It will take you to a page where you can download the drivers for your system.

Member Avatar for sirplayerrock

I do that and it says that there is a dirver to DL but then when i click on it,nothing is there for me to DL, then i went to XPDrivers and DL "Download All Models (Universal) Drivers for Windows XP (32 and 64-bit)" but when i go to open it i get a erra mesage, i'm really haveing a hard time finding the right driver.

Member Avatar for rch1231

It may be that the driver is included in Service Pack 3 for XP in which case they do not list a driver on the HP site. You can download service pack 3 from Microsoft on another system, copy it to CD, DVD or USB drive and install it on the system from the following link:

Its about 320MB if I remember correctly so be ready for the download time involved...

Member Avatar for sirplayerrock

ok i went and got the service pack 3 DL, and saved it to my flash then tried to install it on there but when i tried to open the Driver Installer i got the same error message

Member Avatar for rch1231

Windows can be a pain about changing the driver. Try this... Uninstall the current driver (if there is one) and shut the system down completely (pull the plug and wait 1 minute) then reboot go into the BIOS and see if you can change the IRQ of the NIC or reset the data (ESCD Configuration Data or something like that). Then boot windows and see if it picks up the device as new and loads the correct driver. I have had to do this before and it works 80% of the time. If it down not email me the specs on the computer and I have almost every NIC driver ever made and will send you a link to one that works.

Edited by rch1231 because: spelling
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