we are developing software to companies. How to design pre development

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by talking to the customer to find out what he needs.
by hiring people who know what they're supposed to do when it comes to designing software rather than asking questions on some internet forum and hoping for a one-step magic bullet solution.

Pre development consists of gathering user requirements and honestly just listening and taking good notes of what the client actually needs. Keep in mind that the client may know what they WANT but not what they NEED. There is a big difference. If you truly want to provide a good quality service then you will need to be able to interpret what the customer wants and turn that into what they need. Secondly, looking at their process or function and gaining an understanding of it is crucial.

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