Member Avatar for Lakerette24

My name is Shannon. And i was referred to you guys (this site) by a friend. I need help. I have recently purchased a Great Quality XZ 5361 Laptop offline and it didnt come with these following drivers: Multimedia Audio Controller, Network Controller, PCI Simple COmmunications COntroller, & the Video Controller (VGA COmpatible)
I was wanting 2 know how much its going to cost to purchase them or if i can just download them from the internet. Whats the best thing i should do PLEASE HELP!!!

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  • Latest Post Latest Post by vtuli09

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— the replies from , and are on the right track. A recovery disk will restore everything at once, but it is not the only safe option. The most reliable, long-term approach is to identify each unknown device by its hardware ID and then download the exact drivers from the vendor or Microsoft.

  1. Confirm which Windows edition and whether it is 32- or 64-bit, then create a system restore point.
  2. Open Device Manager, right-click each unknown device, Properties -> Details -> select Hardware Ids and copy the top string (it looks like PCI\VEN_1234&DEV_5678). Use that ID to identify the chipset/vendor (for example at the PCI database) and locate the matched driver. See PCI Database: .
  3. Prefer vendor or Microsoft-signed drivers. The Microsoft Update Catalog can host many OEM drivers: https://www.catalog.update.microsoft.com/Home.aspx. If the network driver is missing, download the network driver first on another PC and transfer it by USB so you can get online.
  4. Install drivers in this order: chipset (controls bus/device enumeration), video, network, audio, then miscellaneous items like "PCI Simple Communications Controller" (often an Intel Management Engine or modem). Reboot between major installs.

Avoid random driver sites that ask for payment or include toolbars. If the laptop is a rebranded model with no official site, hardware-ID lookup plus vendor drivers or the Microsoft catalog is the safest route. If using a recovery disk is easier, it will work — but expect OEM extras and a full OS restore.

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Member Avatar for GrimJack

It cost $25 to get the recovery disk from Frye's which is where I bought mine. Here is a place to start . You could also try Craigslist. Heck, mine finally died, I could probably part with the recovery disk (if that sort of thing is okay on these boards).

Member Avatar for Lakerette24

K thanx... so i just tell them need a recovery disk for my computer? or should i take it in with me?

Member Avatar for GrimJack

Call them and ask what their policy is - the local Fry's was really paranoid about piracy (I am unsure why) they would not even send the disk to me - I had to go and talk to them then go in and pick up the disk. way bother!

Member Avatar for kebs123

I think you can download those drivers, just google it.

Member Avatar for vtuli09

yes you can either buy it from market or do some searching and download it here

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