Member Avatar for drskinny

Hi,
Just a small query to which I hope someone in this world can help!
Recently bought a new dvd drive to replace an old cd one. Installed it, added nero essentials 7, all working fine up until the point of trying to play a dvd film. Game DVD's work fine, CD's work fine, films......nothing at all. Regional settings are all okay and i cannot for the life of me work out what the issue is!
Can anyone help?!?
Many thanks.

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Dani AI

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: a few focused checks will usually find the cause. and were on the right track — start with the player and the OS, then move to the drive itself.

Try this short checklist in order:

  1. Verify the OS actually sees the disc as a DVD video: open your file explorer and look for a VIDEO_TS folder when the film disc is inserted. If no files appear, the drive/laser or media format is the likely problem.
  2. Test with a different player (try VLC) to rule out missing decoders or player configuration. If VLC plays the disc, the problem is the configured player or its DVD codec. (VLC: https://www.videolan.org/vlc/)
  3. Check device status: open Device Manager (or your OS equivalent). Look for errors, update/uninstall the driver and reboot so the OS redetects the drive.
  4. Firmware/region/decoding: commercial DVDs use CSS; some players need a decoder or libdvdcss support. Also check the drive firmware and the drive region (changing region is limited). Update firmware only from the drive maker and follow their instructions.
  5. Hardware test: try the same film disc in another PC and try another film disc in this PC. If one disc fails everywhere, the disc may be bad; if all film discs fail only on this PC, the drive or software stack is at fault.

If the problem persists, include these details when you reply: OS and version, exact player name/version, drive make/model, one exact error message or behavior, and the result of the VLC test. Small details (error text, whether VIDEO_TS is visible) make diagnosis fast.

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Member Avatar for jasimp

Welcome! You should post your question in the appropriate forum, one of these. Also add a little more information, for instance what OS you are running, when you post your question.

Member Avatar for MidiMagic

Have you configured your player software to the new drive?

Member Avatar for drskinny

Ah, the joys of being new to this. Following your advice have posted the thread on an appropriate forum now. Thankyou for your responses though!
As for configuring, yep all done to no avail unfortunately!

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