Member Avatar for RachelMarie

I read a post similar to my issue, but my situation's a bit different.

See, my computer starts and then stops. I press the power button, the fan starts, the lights flicker and then nothing. I literally have to press the power button 15 to 25 times to finally get it going. When I try to shut it down, it starts the process, but when it gets to the blue screen reading "shutting down", it stays that way unless I hold down the power button to turn it off.

I've resorted to leaving my computer on just so I won't have to face the same ritual over and over. What could be happening to my PC? It's refurbished, by the way. Dunno if that has anything to do with it.

-- Rachel

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A short, focused troubleshooting plan for (and thanks to for asking the model): start with the simple HP power/reset steps, then isolate hardware vs software. Try these in order; each step narrows the cause and avoids unnecessary repairs. ()

  1. Hard-reset and power-only test: remove the main battery, unplug the AC adapter, press-and-hold the power button ~20 seconds, reconnect AC and try to start with the battery removed. If it boots reliably on AC only the battery or its contacts are suspect. If it still won’t, try a known-good AC adapter or a different outlet. These are HP-recommended first steps. ()

  2. Quick hardware checks you can do next (tools: small Phillips, static-conscious workspace): run the HP built-in diagnostics (Esc at power then F2 / Fast Test), reseat RAM modules and the hard drive, then try booting with a single RAM stick in different slots. Intermittent spin-then-stop symptoms are commonly caused by loose/failing RAM, drive, or loose internal connectors; the nc6000 service guide lists these flowcharts and replacement procedures. (manualslib.com)

  3. Power jack, battery, and motherboard issues: a wobbly DC jack or failing battery can create the exact intermittent-power symptom you describe; replacing or testing the jack/adapter is a normal repair and typically requires disassembly. If diagnostics show no errors but the unit still cycles, shop-level repair or DC-jack replacement is the likely next step. (ifixit.com)

  4. The shutdown hang at “Shutting down” is often a software/driver/ACPI issue rather than purely hardware. Boot into Safe Mode and test shutdown; perform a selective (clean) boot via msconfig to rule out services like Print Spooler or bad device drivers. Microsoft documented shutdown-hang fixes for XP (see KB Q307274); if Safe Mode shuts down normally focus on drivers/startup items, otherwise focus back on hardware diagnostics. (support.microsoft.com)

If these steps don’t find a fix, the nc6000 maintenance manual and HP diagnostics will be useful to a technician; consider a repair shop (motherboard-level faults or bad capacitors). If you want, I can list the exact disassembly/diagnostic pages from the nc6000 manual and the specific msconfig steps to try next. (manualslib.com)

Member Avatar for SHENGTON

Hello RachelMarie, good day. :)

Kindly post the complete specifications of your computer? Is this a laptop?

Take care and God bless. :)

Member Avatar for RachelMarie

I don't know how to edit posts on this forum, but it's an HP laptop, compaq nc6000. :\

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