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:sad: :sad: :sad: :sad: :sad: :sad: :sad: :sad: :sad: :sad: :sad: :sad: :sad: HiI HAVE TWO PROBLEMS!!!!!!!!!!!!!!!!!!!!! The first problem occurs when I run a virus scan. I contacted EZ ANTI VIRUS and the company said that this problem is a MICROSOFT problem because I ran a scan in the safe mode and everthing was ok. 1st problem is when I run a scan 1/2 way into the scan I recieve a error message::::MICROSOFT VISUAL C++ RUNTIME LIBARYBUFFER OVERRUN DETECTED!!!Program: ocume:~1owner/local~/temp/pfte.temp/set up.exeBuffer over run has been detected which has corruptedbthe prograns internal state. The program can not saftely continue execution and must now terminate.2nd problem is when I try to shut down the computer I receive this message. The error message pops up several times before I can shut down...I explore.exe application error"The instructions at "0x02412475"referenced memory at "0x024423c4"The memory could not be "read".Click on ok to terminate the program.I AM CLUELESS ON THESE PROBLEMS. ARE THEY LINKED TO A COMMON PROBLEM?????PLEASE HELP IF YOU CAN WITH ONE PROBLEM OR BOTH..THANK YOU KINDLY.:lol: :lol: :lol: :lol: :lol: :lol: :lol: P.S. IF YOU CAN PLEASE EXPLAIN IN EASY TERMS BECAUSE I DO NOT KNOW THE :rolleyes: COMPUTER LINGO AND I AM MOSTLY A BEGINNER COMPUTER USER....THANKS...

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Two different fault messages reported by — a Visual C++ runtime “buffer overrun” during a normal-mode antivirus scan and repeated explorer.exe memory-read faults at shutdown — point to system instability rather than a single harmless glitch. The fact that the scan completes in Safe Mode is an important clue: something that runs only in normal mode (a driver, an antivirus hook, a shell extension or a suspicious temporary installer) is likely interfering. Hardware problems (bad RAM or a failing disk) are a less common but real possibility.

Quick prioritized checklist (do these in order):

  1. Back up important files to external media before making changes.
  2. Scan offline: run a bootable antivirus/rescue scanner so Windows services/drivers aren’t active.
  3. Test RAM and disk: run a memory test (Windows Memory Diagnostic or MemTest86) and run chkdsk /f /r from an elevated prompt (this may require a reboot).
  4. Repair system files: run sfc /scannow from an elevated command prompt to fix corrupted Windows files.
  5. Isolate startup items: perform a Clean Boot (use msconfig to disable non-Microsoft services/startups) and rerun the scan to see if the problem reproduces.
  6. Reinstall Visual C++ runtimes (download the official redistributables) and update/repair the primary antivirus if needed.

A few diagnostic notes and cautions: the original error references a temporary setup file, which raises the chance that the installer itself is malicious or corrupt — do not run that file on the current machine; scan it from an offline environment or a second clean system. As observed, network clients and other software that “hook” into Windows can cause runtime crashes, and ’s suggestion to involve vendor support is a valid fallback if the above steps don’t isolate the cause. Event Viewer (Application log: faulting module/offset) and the antivirus scan logs are the most useful diagnostics to capture before attempting a repair install or OS reinstall.

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Contact Microsoft.

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Visual C++ library.
Runtime error. Abnormal program termination.

SYMPTOMS

When you attempt to connect to the Internet, you may receive an error message similar to the following: Visual C++ library.
Runtime error. Abnormal program termination.


CAUSE

This problem can occur when both of the following conditions are true:
•America Online (AOL) software is running on your computer.
•Your installation of America Online software is damaged.

RESOLUTION

To work around this problem, use the following methods in the order that they appear.

Remove the AOL Software

1.Click Start, point to Settings, and then click Control Panel.
2.Double-click Add/Remove Programs.
3.On the Install/Uninstall tab, click the AOL software, click Add/Remove, and then follow the steps to remove the software.
4.Repeat step 3 for any additional instances of the AOL software until all AOL software is removed.

Clean the Windows Temp Directory

1.Use Windows Explorer to browse to C:\Windows\Temp.
2.On the Edit menu, click Select All.
3.Press DELETE, and then click Yes to delete all the files.
4.On the desktop, right-click Recycle Bin, and then click Empty Recycle Bin.
5.Restart the computer.

Install AOL Software

1.Press CTRL+ALT+DELETE to open the Close Program dialog box.
2.Quit all programs except Windows Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task.
3.Click Cancel.
4.Disable any antivirus or disk tool programs that are installed on the computer. For information about how to disable these programs, see Help or the printed documentation for the program.
5.Run the AOL Setup program.

(Copy-paste from microsoft support)

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