Product Name G71-329WM - System Recovery does not work, using Discs or Hard drive.
Product Name and Operating System - G71-329WM; originally came with Windows Vista and was then upgraded to Windows 7 Home
The note book was acting funney like it had a virus so I wanted to use System Recovery to restore it to its original state.
When I use Recovery Manager on the hard drive, it will reformat the hard drive, load the files, and then it will say, "File Instatlation Incomplete".
I have tried this twice with the same result.
In the diagnostic log I get 0601
When I used my recovery discs I got this message
RECOVERYMGR.EXE-APPLICATION ERROR - The instruction at 0x400e764f referenced memory at 0x00000000. The memory could not be read. Click on OK to terminate the program.
When I click on ok it takes me to "Windows loading files, of the recovery disc, and I get the same error again, so it is an endless loop. I have 2 sets of recovery discs, because I have 2 of these laptops and I get the same error message with both.
So I can't use my recovery discs and I can't use Recovery Manager. Thanks HP. Is there a work around for