Member Avatar for kazzamc

HELP!!
Just bought a brand new acer powerf6 tower (with windows XP pro) all i can get on screen is the Acer Intel start up logo?? then switches to 'microsoft windows xp' and a loading bar of some sort, for 3 seconds or more then,:@ :'( .............the same again and again happens? no sign of the 'welcome to your new pc' greeting or anything!!!! (i cannot get any further forward on it??) any possible help would be much appreciatedx
thanks karenx:)

  • 3 Contributors
  • 4 Replies
  • 109 Views
  • 5 Days Discussion Span
  • Latest Post Latest Post by rmrd

Dani AI

Generated

A new Acer PowerF6 that only reaches the splash screens and then loops usually means the machine cannot complete the boot sequence — either the drive or its boot files aren’t being used, or some hardware is failing during POST. described the symptom clearly; is right that first boots sometimes take longer, and ’s point about capturing any error message is important because an explicit error narrows the fault quickly. The checklist below focuses on safe, practical checks to do before returning the PC.

  • Observe the startup carefully: do you ever see BIOS/POST text, hear POST beeps, or notice the hard-drive activity LED pulsing while the Windows bar appears? Those signs separate BIOS/hardware problems from an OS-level failure.
  • If the drive is not being seen, power down and unplug the unit, then check internal connections (power and data cables). Older machines use flat IDE ribbons and jumpers; newer ones use SATA — confirm the correct connectors and seating. Ground yourself and be aware opening the case can affect warranty; check the seller’s return rules first.
  • If the drive is detected but XP doesn’t reach the welcome setup, try booting the machine from a known-good external medium (a boot CD/USB) to run a hardware test or live environment. If external media boots, the disk or installation is the issue; if it does not, hardware is likely at fault.
  • Note any audible beep codes or any on-screen error text exactly as shown. Do not attempt risky fixes like BIOS flashing until hardware is confirmed.

If these steps don’t reveal a clear, repairable issue, use the retailer’s return/exchange window or contact Acer support. On a brand-new PC, replacement is often faster and safer than extended troubleshooting.

Recommended Answers

All 4 Replies

Member Avatar for jbennet

Yeah, on the first boot it can take a long time to load up. Leave it for a while and if it doesnt work then send it back.

Member Avatar for kazzamc

Oh no! is that the only thing that i can do??
(it was my mums birthday pressie and it is doing my nut in!!) the quiker i get it running the better!! lols!
i mean i only got one acer disc with it, so will i just switch it on without the disc and just let it 'boot up' in its own mental way? (how long do you think i should leave it) hours??
thanks kx

Member Avatar for jbennet

yeah the operating system should be installed already. the disk is for recovery.

Switch it on without the disk and leave it for a while. If it still doesnt work then it means someone probably dropped it and broke it, in which case you should return it.

Member Avatar for rmrd

Hit F8 when you start up the computer, after the Intel logo goes away. Keep hitting it until you get to a menu with a bunch of options on it: Safe Mode, Safe Mode with Networking, Safe Mode With Command Prompt, Enable Boot Logging, Enable VGA Mode, etc.

Look for the option that says "Disable Automatic Restart on System Failure."

Choose that one, then choose the operating system you want to start (should just be the Windows XP Professional OS), and then wait. When it usually restarts is when you should get a blue screen.

Post back here with the error code of the blue screen -- should be a number like 0x000000ED or 0x0000007B or whatever, along with some words at the top like PAGE_FAULT_IN_NONPAGED_AREA, INACCESSIBLE_BOOT_DEVICE or UNMOUNTABLE_BOOT_VOLUME.

It will be easier to help you when we have that information.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.